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Medbh P. | Elance
 
176985602337900
Last Sign-in: Jul 3, 2015

Medbh P.

   Ireland
Dublin

Overview

I have technical and customer support experience across the ICT sector where I have learnt to find the right balance between what a customer wants and what you can give them in a way that can exceed their expectations, every time. I have always worked in support roles, supporting customers, patients, colleagues and partners in a calm and concise manner.

My background also includes a 12 month stint at managing my own Sports Injury clinic before moving into IT full time.Although this had been a long term goal, which, while exceeding my...

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Skills (10)

Tested
Technical Support
Customer Support
iPhone Support
Fitness
IT Hardware Support
Hardware Support
Application Support
Content Management
Macintosh hardware
Macintosh Applications

Employment

Cubic Telecom - The Smart Network
Customer Experience Executive
2013 - Present
Working on customer retention strategies Creating reports for partners and responding to partner queries Training new agents and updating training manuals Providing support to partners,...
Cubic Telecom - The Smart Network
Support Administrator
2012 - Present
Founded in 2008, Cubic Telecom is a privately held company based in Dublin, Ireland. A global leader in the mobile communications industry, our success is driven by our unique platform...
Physical Remedy Sports Therapy
Head Sports Therapist
2010 - Present
Working with athletes to treat and prevent sports injuries. Using sports massage and manual and exercise therapy to treat ongoing injury or to strengthen weak areas and prevent injury occurring....
Mater Misericordiae University Hospital
IT Support
2012 - 2012
Logging calls to the helpdesk software Troubleshooting hardware and applications, providing technical support and problem solving Providing timely resolution of problems Monitoring...
St. James's Hospital Dublin
Physiotherapy Assistant
2008 - 2011
Working alongside Chartered Physiotherapists I taught patients to effectively cope with their daily functioning, movement and rehabilitation. Some of my daily duties inlcuded; Providing...
Core Fitness
Fitness Instructor
2007 - 2010
Working with clients to achieve their fitness and weight loss goals. Here I provided nutritional advice and performed fitness assessments while building effective personal exercise programmes and...

Education

Griffith College Dublin
Certificate
-
CCFE
Diploma
-
The Open University
Bachelor of Science (BSc)
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
MedbhP
Type
Individual
Member Since
July 2015
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Medbh P. | Elance

Medbh P.