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Melanie Gosselin | Elance
 
176985602337900
Last Sign-in: May 28, 2010

Melanie Gosselin

Customer Service/Technical Support & Web Marketing
   United States
  |   Harrisville, RI

Overview

Minimum Hourly Rate $35

Gosselin Virtual Services gives business owners the opportunity to reclaim their time and focus on growing their businesses. Gosselin Virtual Services provides Customer & Technical Support, Website Updates & Maintenance, and Mailing List/Marketing Support.

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Oct 25, 2006|Virtual Assistant|$150|Completed
|
3.4
Oct 12, 2006|Word Processing|$125|Working
Oct 10, 2006|Customer Service|$114|Working
Oct 9, 2006|Virtual Assistant|$120|Working

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Skills (2)

Tested
Computer Skills Test
My Score
avg
Passed

Service Description

EXPERIENCE
1/1997 Present Gosselin Virtual Services, Glendale, RI
Independent Contractor
* Technical & General Customer Support via Email, Live Online Chat, or Ticketing Systems
* Virtual Administrative Support, assist with general tasks, such as:
- Maintain mailing lists, create and maintain email marketing campaigns via Aweber.com
- Create spreadsheets and databases, compose various documents, proofreading
- Assist busy business owners with day-to-day operation of their companies
* Software & Hardware Installation, Training, Maintenance, & Support
* Process Improvement Research, Analysis, & Resolution
* Create MS Access reports and applications to automate tasks and analyze financial & customer data
* Website design, creation, and maintenance
* Project Management/Documentation

10/2001 7/2002 FleetBoston Financial/EDP Contract Services, Johnston, RI
Project Administrator
* DEC to IBM Platform Migration Project management, planning and documentation using MS Project 98
* Created Access Database/Application to track Testing Defects, automatically create custom reports based on user
parameters
* Application contained a menu system that made navigation simple & quick
* Maintained solid communication with IBM Global Services regarding project details & dates

9/2001 3/2002 Dean College, Franklin, MA
Part-Time Instructor
* Taught & developed curriculum for HTML, Dreamweaver, Flash, & Photoshop classes

12/2000 6/2001 New Horizons CLC of RI, Cranston,...

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Overview  |  Job History  |  Resume/C.V.

Keywords

customer
technical
support
aweber
ppc
adwords
access
email
service
help desk
marketing
web
html
site
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
melaniegosselin
Type
Individual
Member Since
October 2003
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Melanie Gosselin | Elance

Melanie Gosselin