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Carmela Marcelo | Elance
 
176985602337900
Last Sign-in: Aug 8, 2013

Carmela Marcelo

an experienced customer service associate
   Philippines
  |   angeles city, pampanga
  |  12:05 pm Local Time

Overview

Minimum Hourly Rate $5

I'm a BA Psychology graduate from one of the most prestigious schools in the Philippines and I've worked with big companies here. I have expertise in customer service, MS Office applications, data encoding and admin support. I've worked as a call center agent for 4 years ( a year in telesales and 3 years in collections and care). I am hardworking, highly organized, always willing to learn, and I have a flexible time since I'm a work-at-home mom.

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Skills (5)

Tested
Call Center Skills Test
My Score
avg
English Speaking Test
My Score
avg
U.S. English Sentence Structure Test (For Writing Professionals)
My Score
avg
English Spelling Test (U.S. Version)
My Score
avg
Customer Service Test
My Score
avg
Passed
Office Skills Test
My Score
avg

Service Description

I have expertise in:

-customer support
-telesales
-administrative support
-MS Word
-MS Excel
-MS Powerpoint
-MS Outlook
-internet


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Employment

IQOR Philippines
Care and Finance Specialist
2007 - 2010
I was a Care and Collections Agent with Sprint Nextel. I've handled both inbound (care) and outbound (collections) calls. My task was to update customers' accounts, do basic troubleshooting,...
Cyber City Teleservices Ltd.
Outbound Sales Reperesentative
2006 - 2007
My task was to offer hardware and software warranty to existing DELL customers.

Education

University of the Philippines
Bachelor of Arts Major in Psychology
2001 - 2005
Overview  |  Job History  |  Resume/C.V.

Keywords

encoding
copy paste
typing
admin support
customer service
My Snapshot
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  • 12 months
  • Lifetime
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Identity
Username
melapie
Type
Individual
Member Since
June 2011
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Carmela Marcelo | Elance

Carmela Marcelo