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Melinda W. | Elance
 
176985602337900
Last Sign-in: Jul 6, 2015

Melinda W.

Your life just got easier.
   United States
  |   Streator, IL
  |  9:27 am Local Time

Verified Freelancer

Melinda W.'s identity has been verified.  Learn More

Overview

Timely and accurate proofreading, editing, and writing to suit your individual business needs. Experienced voice over talent: IVR and phone system recordings a specialty. Elance tested top 1% in Customer Service.

Read More »
Jul 6, 2015|Other - Writing Services|Private|Completed
|
5.0
Jul 1, 2015|Article Writing|Private|Working
Jun 23, 2015|Article Writing|Private|Completed
|
5.0
Jun 12, 2015|Other - Writing Services|Private|Completed
|
5.0

View All »

Portfolio

Wrote Customer Care articles for ACCA magazine.
Travel Article on Dominical, Costa Rica
Dating Article
Naming convention procedures to standardize across all platforms and locations.
Voice over for phone tree
Voice over for audio book
Document outlining process to determine underlying issues with SM server.
Corrective Action page for New Hire Manual
Researched and edited list of names to place in appropriate columns.
Edited names to place in appropriate columns, final.
Voice over for radio commercial.
Voice over for phone system
Voice Over for AARP
Voice over for children's audio book

Skills (15)

Tested
Customer Service
Customer Service Test
My Score
avg
Business Writing
Business Writing Skills Certification
My Score
avg
Business Writing Skills Test (U.S. Version)
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
U.S. Culture
U.S. Culture and Etiquette Test
My Score
avg
English
English Vocabulary Test (U.S. Version)
My Score
avg
U.S. Word Usage Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Management Skills
Management Skills Test
My Score
avg
English Proofreading
U.S. English Proofreading Skills Test (Chicago)
My Score
avg
Voice Over
Voice Talent
IVR Recording
Phone Systems Recording
Letter Writing
Resume Writing

Service Description

*Productive self-starter with excellent written and oral communication skills

*Results-oriented with positive problem solving skills

*Proofreading, editing and writing of memos, manuals, newsletters and proposals

*Experience developing procedures, documentation, and personnel reviews

*Radio announcing experience, production of radio commercials, and corporate telephone system recordings

*End user training experience via PowerPoint, teleconferencing, classroom, and one on one

*Project management from planning to implementation

*Providing excellent customer service at multiple levels

*12 years Call Center/Contact Center experience

*13 years telecommunications experience

*13 years supervisorary/management experience

*Proven leadership ability with strong mentoring background

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Employment

OfficeMax
Customer Relations Supervisor
2010 - 2012
*Resolved escalated customer issues *Supervised 18-24 customer service representatives *Provided training, mentoring, support for team, and center (350+) *Provided reports, metrics, performance...
Earthlink
Manager, Call Center Technologies
1999 - 2003
*Managed team of 14 Call Flow Design and Reporting personnel for 8 call centers in US from the Sacramento, CA office *Produced and document procedures for all CCT functions *Implemented telecom...
Children's Hospital Central California
Telecommunications Supervisor
1997 - 1999
*Managed telecommunications team and contractors *Consolidated 9 sites/9 switches to a new 650,000 sq. ft. facility *Switch and ACD programming/troubleshooting *Consolidated vendor billing...
HealthCare COMPARE Corp.
Telecommunications Specialist
1995 - 1997
*Management of all regional Telecom/Vider Systems *Project development and implementation *End user training *Troubleshooting and repair of equipment
John Alden Life Insurance Co.
Telecommunications Systems Administrator
1989 - 1995
*Management of all regional telecom systems *End user training *Vendor management *Supervisoin of Office Services department

Education

University of Arizona
None.
-
Yavapai College
None.
-

Keywords

voice over
rare books
telecommunications
call center
proof reading
management
communication
Amazon marketplace
customer service
resume writing
cover letter writing
editing
article writing
writing
My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
MelindaHelps
Type
Individual
Member Since
March 2012
Elance URL
Verifications
Melinda W. | Elance

Melinda W.