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Melody Celestial | Elance
 
176985602337900
Last Sign-in: Mar 22, 2014

Melody Celestial

Customer Service Specialist
   Philippines
  |   Paranaque, Paranaque
  |  4:26 pm Local Time

Verified Freelancer

Melody Celestial's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

- With almost 5 years of experience in the call center industry
- Extensive experience with top financial industries
- I've been working virtually since 2012
- Got ample training and attended seminars that will help in enhancing my Customer Service Skills, Sales Skills and Professional Development.
-When I was working as an HR Service Consultant I was able to help our Business Analyst in putting the content and completing the content of our Knowledge Management tool. I was able to facilitate and guide the other team members in doing their...

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Sep 10, 2013|Marketing & Sales Consulting|Private|Working
Aug 2, 2012|Telemarketing|Private|Completed
|
5.0

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Portfolio

* Perform outbound calls to schedule interviews & meetings with high level...
- Telemarketing for Real Estate Agents - Called companies listed on the call list and...
- Virtual Assistant for a Cleaning Service company in Australia - Accept calls from...
- Schedules meetings for Real Estate Agents with Property Owners
- Sorted thousands of emails from the inbox - Documented on an excel file which email...
- Research on songs listed in Public Domains
- Research on the telephone numbers, company name, name of contact person/company...

Skills (10)

Tested
English
English Grammar
English Spelling
English-Tagalog Translation
Microsoft Word
Resume Writing
Call Center Skills
Customer Service
Email
General Office Skills

Service Description

- To provide a service that either meets or exceeds the expectations of my clients.
- To perform the task/s given to me with due diligence.

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Employment

Australia New Zealand Bank Global Services and Ope
HR Service Consultant
2011 - 2011
1. Assist ANZ employees with their queries regarding payroll disputes and issues, HR policies and procedures, employee relations matter, training program, benefits eligibility and other HR related...
JPMorgan Chase Bank N.A Phils.
Financial Service Advisor
2007 - 2009
1. Assisted Cardmembers in activating their Chase credit card and adding a Secondary/Joint Cardholder through First Assist (web-based system that we use in activating and updating customer...
PeopleSupport
eRep
2006 - 2007
1. Assisted Customers in completing their application for Chase credit card 2. Answer customers query about the invitation that they have received to apply for a Chase credit card. 3....

Education

Far Eastern university
Bachelor of Science in Commerce major in Managemen
1999 - 2003

Keywords

customer service
telemarketing
virtual assistant
appointment setter
chat support
email support
My Snapshot
Sales & Marketing
1
Elance Level
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  • 12 months
  • Lifetime
Jobs
1
0
27
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
melocelestial
Type
Individual
Member Since
May 2012
Elance URL
Verifications
0
Melody Celestial | Elance

Melody Celestial