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Merry Ann V. | Elance
 
176985602337900
Last Sign-in: Feb 7, 2013

Merry Ann V.

Elite Customer Care/Sales Executive
   Philippines
  |   Lapu-Lapu City, Cebu

Overview

Minimum Hourly Rate $7

I hold a Bachelors degree in International Business Management. I have an experience of about 7years, and so, I am capable of working under any crucial and challenging situations. Previously, I have managed different business processing outsourcing accounts with different KPIís from each client that Iíve worked with. In addition, my overall experience includes

* Proficiency in computer skills such as use of Word, Excel, and PowerPoint
* Proper understanding of different KPIís from each clientele
* CRM Management
* Social Media
* ZOHO...

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Skills (10)

Tested
Central Desktop Development
Windows 7
Microsoft Sharepoint Administration
Windows Mobile
Zoho Creator Programming
Business Writing
English
English Grammar
English-Spanish Translation
Call Center Skills

Service Description

Had primary responsibility for development of the targeted goals given by different clients. Alongside, had given proactive results in pursuing excellent sales and customer service to businesses and individuals. I have also managed cases which include customer calls, troubleshooting, replication and potential escalation to an Escalation Support Engineer or a Lead wherein I have utilized
excellent oral and written communication skills to develop business opportunities by using various methods of communication and interaction including but not limited to telephone and face to face contact with potential customers. I had also conducted and supported the marketing activities of the company through a variety of marketing means including online website, webinar, and permission-based email, print material, industry association involvement, conferences, sponsorships, speeches, published articles, and direct mail among others.


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Employment

Avas Flowers
Customer Service Specialist/Trainer
2012 - 2013
APAC
Supervisor
2009 - 2010
YenChen Support
Operations Manager
2009 - 2009
Affordable Solutions
Marketing Director
2007 - 2009

Education

Centre for Internation Education
International Business Management
-

Keywords

customer service
sales
telemarketing
virtual assistant
appointment setter
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
MerryVerga
Type
Individual
Member Since
July 2012
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Merry Ann V. | Elance

Merry Ann V.