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Ganesh K Manikam | Elance
 
176985602337900
Last Sign-in: May 16, 2015

Ganesh K Manikam

   Malaysia
  |   Puchong, Selangor
  |  7:19 pm Local Time

Overview

An IT professional with ample experience in various fields ranging from the hardware management to technology services and currently functioning as the lead for L3 Incident Management team for one of IBM Global Delivery Center Malaysia's biggest commercial client.
Relatively a fast-learner and eagerness to explore new frontiers,I am open to possibilities to diversify myself in a fast-paced and challenging environment.
Not much a on-book type of person but willing to go extra mile in getting the expected result.

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Portfolio

My detailed engagements

Skills (10)

Tested
Windows Vista
Windows 7
Avaya CMS Supervisor
Internet Explorer
Citrix Metaframe
HP Openview
MS Office Tools
Qfiniti
IBM ThinkPad
Microsoft Office

Employment

IBM Malaysia
Account focal for MWDS Tier-3
2014 - Present
Directly responsible for a MWDS client - ABN-AMRO Europe (Ranked top 55 in Forbes 2013's world 100 largest banks) Leading a team of L3 engineers responsible for the overall Incident Management...
IBM Malaysia
Mobility & Workplace Platform Management (MWPM)
2013 - 2013
Customized programming of software instructions for unattended install Application discovery Application portfolio management
Hewlett-Packard Malaysia
Team Leader - Global Service Desk
2010 - 2013
Team leader for GSD - Enterprise Services supporting Ericsson account - Leading KL's 24x7 support unit - Dealing with all the SD tools - calls,mails and web chat - Handling escalations and...
EPS Venture Sdn Bhd
IT Helpdesk Specialist
2008 - 2010
Appointed as EPS permanent employee, working for HP providing service for Ericsson account Part of the HP E-Mail support team for EEMEA ( Europe, Middle East, Africa ) Providing remote support for...
Mesiniaga Berhad
Assistant Customer Engineer
2006 - 2008
Providing onsite hardware and software support for Intel Penang office users Specializing in IBM laptops and Dell desktops Dealing with end-user support for all kind of hardware issues and partial...

Education

NIIT School of Computing - Sentral Technology Coll
Diploma; Degree; Bsc(Hons)
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Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
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Identity
Username
mgkumar03
Type
Individual
Member Since
April 2015
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Ganesh K Manikam | Elance

Ganesh K Manikam