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Michael H. | Elance
 
176985602337900
Last Sign-in: Jun 6, 2013

Michael H.

Result Driven. | Certified Professional.
   Jamaica
  |  12:47 am Local Time

Verified Freelancer

Michael H.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

Over 5 years in the call center industry specialize in Data Entry, Customer Service, Telemarketing, Appointment Setting, Administrative Support, BPO Services, Sales, Marketing, Email Marketing, Back Office Services and Email /Chat Support Specialist. I am held in high regard in the field of Information Technology Enabled Offshore Outsourcing. With unrivaled professionalism and tailor-made BPO services amalgamate people, process and technology to ensure real business value.

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Portfolio

Designed this website
Microsoft Certified Systems Administrator (MCSA) on Microsoft Windows® 2003...
• Compliance and operational security, Threats and vulnerabilities, application, data...
Microsoft Certified Professionals setup, install, configure and manage Microsoft XP...
Created flyers and for various cients
Design and printer flyers.
Designed for email marketing campaign
Designed this website for local client
Admin Assistant, Call Center, Customer Service
Design this website

Skills (10)

Tested
Internet Marketing
Internet Marketing Test
My Score
avg
Passed
Call Center Skills
Call Center Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
Telephone Handling
Telephone Etiquette Certification
My Score
avg
Passed
Type 50 WPM
Microsoft Outlook
Microsoft Outlook 2007 Test
My Score
avg
Microsoft Certified Systems Administrator
IT Professional Certification Readiness

Service Description

I offered end to end support and inbound/outbound call support, lead generation, helpdesk services, data entry, research, online surveys and technical competencies.

2011-Present (When Needed) Lead Generation/Sales/B2B Cold Calling/ Tracked on Spreadsheet United States ( US Client)

2010-2011 (Part-Time) Telemarketing/CRM/Support/Lead Generation/Sales for ASUSTek Computers, Inc. Affiliated Computer Services (ACS) American Client

2012 Internet Sales (Marketing and Sales) Lead Generation/Social Media Marketing/Email Marketing, Market Research, Direct Marketing, AD posting, Telemarketing, Search Engine Marketing, Google+ Marketing/ Tracked on (Contaxx Jamaica) American Client

2012 Twitter/Facebook/ Accounts Creator/ Tracked on Spreadsheet (Carisbrook Business Support Services) Jamaican Client

2011-2011 (Part-Time) Email Marketing/ Cold Calling/ Tracked on Spreadsheet for Claro Americas, Mexico ( Mexican Client)

2010-2010 (Part-Time) Appointment Setting, Lead Generation/Sales/B2B Cold Calling/ Tracked on Sales tracking software/ Appointment Setting for Berea Water, Santana Gas, Windows & Doors, Inc. (Bravenet Solutions) Canadian /American Clients

2009-2010 (Part-Time) Telemarketing/Lead Generation/B2B Cold Calling/Appointment Setting/ Tracked on Sales tracking website for Administration 123, Inc. (Canadian Client)

2009-2010 (Part-Time) Lead Generation/Telemarketing/Cold Calling/Email Marketing, Direct Marketing, Market Research, AD posting and writing,...

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Employment

Hotfixtoday Limited
Marketing Coordinator
2012 - Present
Conduct email marketing more various sales campaigns including, water, local and telephone service plans. -Email marketing campaign for UPS, renewable, batteries and electrical components....
ACS a Xerox Company
Customer Service Specialist
2010 - 2011
Conducted customer service research to inquire about the type of support services customers been getting from company's technical support team. -Up-sale campaign where I contacted customer to offer...
Claro Americas (Call Center Contractor)
Sales Manager
2008 - 2010
Duties: Managed and supervised staff of five team members. Managed network infrastructure and daily operations. Interface with external client to managed client expectations. -Inspired and...
Integrity Solutions Services, Inc.
Help Desk Specialist
2003 - 2004
Customer Care Agent/ Technical Support / Sales Agent/Retention Agent/Back Office Email Handling and Data Entry/ Updated CRM. -Provided customers with features and how-to operate cellular phones,...
Best Buy, LLC
Department Sales Supervisor
1998 - 2001
- Assist in customer retention goals by mentoring and developing Best Buy Computer Department employees. - Coordinate relationships within the store to create and maintain a team-based, cooperative...

Education

Colorado Technical University
Bachelor Degree, Information Technology
- 2006
San Bernardino Valley Community College
Associate Degree, Computer Information Systems
- 2002

Keywords

Virtual Assistant
Telephone Handling
Data Entry
Administrative Jobs
Transcription
Email Handling Call Center Agent
Computer Support
Computer Skills
Customer Service
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
mhawse
Type
Individual
Member Since
October 2012
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Michael H. | Elance

Michael H.