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Meliza N. | Elance
 
176985602337900
Last Sign-in: Apr 2, 2012

Meliza N.

I am a hard working person and i can start anytime
   Philippines
  |   angeles city, pampanga

Overview

Minimum Hourly Rate $4

Ive been in a callcenter industry for almost 3 years.I would be a great asset to your project.

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Skills (3)

Tested
Customer Service
Sales
Human Resource Management

Service Description

Customer Service and Sales representative

Answer phones and respond to customer requests.
Sell product and place customer orders in computer system.
Provide customers with product and service information.
Upsell products and services.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Other duties as assigned.

Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

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Employment

teletech customer service management phil
Customer Service and Sales representative
2009 - 2011
Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Upsell products and services....

Keywords

My Snapshot
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
mhelz
Type
Individual
Member Since
March 2012
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Meliza N. | Elance

Meliza N.