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Michelle O. | Elance
 
176985602337900
Last Sign-in: Apr 24, 2016

Michelle O.

Customer Care Professional
   Philippines
  |  4:44 am Local Time

Overview

Minimum Hourly Rate $4

I have worked as a Customer Service Associate for more than 5 years, provided services to United States Consumers. With the last 4 years of these, I handled inbound calls for an International Financial account, which was ranked highest in customer satisfaction among U.S. credit card companies, according to the annual nationwide study by J.D. Power. I am capable to multitask; I used to handle product inquiry, billing inquiry, account maintenance and even customerís disputes. I am adaptable, communicates very well and always eager to learn. I...

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Mar 30, 2015|Other - Administrative Support|$204|Working
Feb 5, 2015|Customer Service|$1,847|Completed
|
4.6

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Skills (7)

Tested

Employment

Balsam Brands
Front Office Inbound CS Associate
2014 - 2015
1. Provided excellent customer service to US consumers via email and chat for a premium company that offers high quality products online, using Salesforce and Volusion platform/system. 2....
HINDUJA GLOBAL SOLUTIONS
Customer Care Professional
2007 - 2012
Handled inbound calls for an International Financial Account, US Consumers Scope: General Inquiry, Billing Inquiry, Billing Disputes, Billing Adjustments and Account maintenance
STREAM GLOBAL SERVICES
Customer Service Associate
2006 - 2007
Handled inbound calls for a VOIP company, US Consumers Scope: General Inquiry, Billing Inquiry, adds / deletes phone features and account maintenance.

Education

Polytechnic University of the Philippines
Bachelor in Hotel and Restaurant Management
2000 - 2004
Overview  |  Job History  |  Resume/C.V.

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mhoribello
Type
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Member Since
October 2014
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Michelle O. | Elance

Michelle O.