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Michellene Rivera | Elance
Last Sign-in: Aug 16, 2016

Michellene Rivera

Experienced Virtual Assistant
  |   Lubao, Pampanga
  |  8:32 pm Local Time

Verified Freelancer

Michellene Rivera's identity has been verified.  Learn More


Minimum Hourly Rate $5

I ventured into the BPO industry and have successfully fulfilled the roles of a Customer Service Representative, Collections Specialist and an Appointment Setter. I have joined the UpWork community of contractors to seek for a position where in my qualifications and work experiences that Iíve had from different call centers here in the Philippines can be of value and importance.

I am a goal and career oriented person. I make sure that I exert all of my effort in achieving my goals in life. I am always motivated to achieve and attain my...

Read More »
Mar 21, 2016|Data Entry|Private|Completed
Oct 9, 2015|Research|Private|Completed
Oct 9, 2015|Telemarketing|Private|Working
Aug 18, 2015|Virtual Assistant|Private|Completed

View All »


I have built an impressive reputation on UpWork (formerly known as oDesk) which entails...
Learnerator offers comprehensive practice questions & accompanying explanations...
I pride myself on my expertise with Administrative roles and providing superb...
I was responsible for providing good leads for the company that entails providing...
I am responsible for making an initial contact to homeowners or property owners for...
I was tasked to do for a large volume of internet research projects on various topic,...
Research about different Special Education teachers as well as their contact...
Research about several businesses located in the United States and extracted several...

Skills (7)


Service Description

I am fully equipped with skills and experiences to provide an A+ services to my clients. I have strong background and very proficient in the following fields of skills:

* Data Entry
* Data Processing
* Data Mining
* Data Collection
* Web Research
* Administrative Support
* Virtual Assistant
* Lead Generation
* Keyword Research
* Email response handling
* Customer service
* Microsoft Outlook, MS Excel Expert and MS Word
* CRM (Zoho, SugarCRM, Five9)
* Google Docs, Google Drive, and Dropbox
* Internet Search Engine
* Wordpress
* Salesforce
* Basecamp
* Zendesk
* 40-45 with 100% accuracy WPM

I am very much comfortable to having a long term commitment with reputable companies and be a part of a project that can enhance more of my skills and abilities and provide the best of my abilities for the successful completion of the project.

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Virtual Assistant
2013 - 2015
In my entire career on UpWork, I became proficient in the field of Administrative Support and the position of a Virtual Assistant performing different tasks catering to the requirements of my...
AusPhil Outsourcing Solutions
Appoinment Setter
2011 - 2012
We are responsible for making initial contact to customers for the purpose of generating leads of prospective customers for future closed sales and profit for the benefit of the company. We are...
iQor Phil. Inc.
Collections Specialist
2008 - 2011
I was a tenured Collections Specialist representing Capital One US where in I was tasked to reduce the delinquency of assigned accounts. I have been calling our valued cardholders to remind them...
Sutherland Global Services
Customer Service Representative
2006 - 2008
I was a Customer Service Representative and I was assigned to Symantec where in I was tasked to answer our customerís inquiries and resolve their problems in a timely manner. We wanted to provide...


Guagua National Colleges
Bachelor of Business Administration (B.B.A.)
2002 - 2006
Systems Technology Institute
Associate of Science (A.S.)
2000 - 2002
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


Data Entry
Data Mining
Data Encoding
Data Analysis
Data Processing
Web Research
Internet Research
Virtual Assistant
Lead Generation
Administrative Support
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Per Client
Member Since
February 2014
Elance URL
Michellene Rivera | Elance

Michellene Rivera