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Michael Ivan C. | Elance
 
176985602337900
Last Sign-in: Jun 24, 2012

Michael Ivan C.

Technical Team Leader,Admin & Data Entry Pro
   Philippines
  |   Pasig, NCR

Overview

Minimum Hourly Rate $4

I hope to work for clients who need help with technical support, customer service, networking, data entry, research and administrative projects.

My years of experience in handling technical subject matter experts, networking engineers as well as having extensive experience in technical support myself, not to mention administrative, analysis and research functions, make me suited to a lot of projects here in Elance.

I am a fast and hard worker with utmost attention to details. I am a quick learner, too. If you're someone who wants to be...

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Portfolio

I researched on the Top 5 Auto Repair businesses (based on the order of listing) in...
I just posted my typing test results here 62 wpm, proving that I am a fast...

Skills (10)

Tested
Cisco
Call Center Skills
Call Center Skills Test
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Microsoft Excel
Helpdesk
Customer Service
Knowledge of Microsoft Office
Computer Skills
U.S. Culture
Time Management

Service Description

I offer:

*Customer Service and Technical Support
*Project Management/Team Management
*Data Entry
*Research
*Virtual Assistance/Administrative Support

My years of experience as a Networking/CISCO/VOIP Team Manager, Technical Support Professional/Subject Matter Expert, Recruitment personnel, Data Entry and Research staff in the Call Center industry makes me suited to several of the job postings here in Elance.

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Employment

Sykes Asia Inc
Technical Team Manager
2006 - Present
Serves as Operations Manager (account side) •Hosts client calls and is the point of contact for clients regarding account issues, training needs, process improvement, etc. • Manages the 24 x 7...
Sykes Asia Inc
Technical Support Professional
2005 - 2006
Takes inbound and outbound calls as well as ticketing duties (equivalent to email support) • Proactively monitors US customers circuits 24 x 7 • Trouble shoots for T1 and Fractional T1 Circuits...
Sykes Asia Inc
Technical Support Representative
2004 - 2005
(US support and European and Middle East Asian support) Work Description: • Assists and helps in configuring dial up connection for corporate and consumer customers • Troubleshoots dial up...
Eastern Telecommunications
Customer Care Executive
2003 - 2004
Responsible for the outbound call coordination with clients • Assists customer’s phone programming • Deals with corporate matters and responsibilities. • Works on an IBM AS 400 ICMS database....

Education

University of the East
Bachelor's Degree in Computer Science
1999 - 2003

Keywords

data entry
virtual assistance
research
technical support
customer service
My Snapshot
IT & Programming
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
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Identity
Username
michaelcubarrubia
Type
Individual
Member Since
June 2012
Elance URL
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Michael Ivan C. | Elance

Michael Ivan C.