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Michael D. | Elance
 
176985602337900
Last Sign-in: Nov 14, 2014

Michael D.

Project Management Writer at its Finest
   United States
  |   Union City, CA
  |  4:35 pm Local Time

Overview

Are you looking for someone with Strong Strategic Planning, Project Management, and Technical management and is a strong team leader? With over 16 years’ experience in key roles such as Customer Service Liaison and Technical support, your business will benefit in every aspect with the services that I offer. My motivation is to maintain your business with the upmost priority so that it can run as smoothly and proficiently imaginable. I am dedicated to enhancing enterprise capability and operational posture through compliance-based mission...

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Skills (3)

Tested
Call Center Skills Test
My Score
avg
Passed

Service Description

• Provides technical supervision, administrative and logistics leadership in planning, directing, coordinating, and evaluating a broad range of services with major responsibilities of developing strategic and tactical plans.
• Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
• Dedicated to enhancing enterprise capability and operational posture through compliance-based mission critical initiatives.
• Experience applying hardware and software installation, administration, and configuration.
• Dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities.
• Analytical and problem-solving skills with keen ability to assess needs, define requirements, develop value-added solutions, and execute technical solutions to streamline/improve operating efficiencies.
• Qualifications include detailed knowledge of Microsoft Office and other business software programs, security tools, remote administration technologies and best practices.
• Adept in communicating with technical and non-technical audiences, developing system documentation, and creating policies to meet the needs of dynamic and continuously changing environments.
• Comprehensive experience providing technical computer assistance to users in person and by phone diagnosing and resolving problems.
• Identifies, investigates and researches user questions and problems as...

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Employment

Sutter Health Support Services
Desktop Services Supervisor
2009 - 2011
• Provided desktop support. Served as technical resource regarding desktop technology issues. • Managed and directed staff, including day-to-day assignments. • Responsible for the...
Palo Alto Medical Foundation
Desktop Services Supervisor
2006 - 2009
• Provided desktop support. Served as technical resource regarding desktop technology issues. • Managed and directed staff, including day-to-day assignments. • Responsible for the...
Camino Medical Group
Lead PC Technician
2000 - 2005
• Provided desktop support. Served as technical resource regarding desktop technology issues. • Managed and directed staff, including day-to-day assignments. • Responsible for the...

Education

Herald Institute of Technology – Hayward, CA
A.A.S. Degree Electronics Technology
1993 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

Project Management
Administrative support
Writing
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Identity
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MichaelDurec
Type
Individual
Member Since
August 2012
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Michael D. | Elance

Michael D.