What do you need to communicate or create?
Read More »
Feel like your current project is a wreck? Are you unsure where to start? Feel like your project — whether it’s documentation, a website, an ebook, a novel, or anything else you’ve written or created — is doomed?
Talk to UnWrecked Communications to get your project “unwrecked” and back on track.
Let me put my writing and technical skills to work for YOU.
This technical reference explains how to use a new tool to create a new module for...
I wrote this extensive article about the heroes of the Negro Leagues for the Raleigh...
I wrote this guide for Web-site administrators who will be managing
an auction (as the...
I wrote this short press release for the sixth issue of the groundbreaking digital...
Sample services I can provide:
- Create content for websites and ebooks.
- Explain complex and technical processes and concepts in simple, easy-to-read documents.
- Format ebooks from source documents.
- Train non-technical people in technical processes (such as how to use a computer, smart phone, website, application, or other site or gadget).
- Write manuals and ebooks.
Since I began working as an editor and technical writer, I've created online help systems, user and administrator documentation, readmes, and Release Notes. In addition, I tested and performed quality assurance on all releases.
I also have experience providing in-depth customer support for a growing customer base, including training and troubleshooting. I worked closely with Engineering and Product Management to create bug-free software.
In various positions I edited courseware, presentations, and other training materials. I also created and maintained style guides, and I implemented consistent messaging for all users and writers.
Finally, I've published eight novels, a story collection, and over six dozen short stories, along with a digital comic with artist Niki Smith and two how-to books about how to create digital comics and ebooks. And I'm always working on one or two new creative projects.
Read More »
Owner, Chief Communicator, Go-To Guy
2010 - Present
At UnWrecked Solutions, we provide a range of answers to any and all of your content creation and communication questions.
- article writing
- novel editing
- tech training...
Senior Technical Writer
2007 - Present
As a Senior Information Developer, I created and updated documentation for a large variety of Voice-over IP, response time, and other third-party monitoring modules used in conjunction with NetIQ's...
Author and Publisher
1995 - Present
We are a digital publisher of comics, graphic novels, prose novels, short stories, and more, most of them falling under the genre of speculative fiction: fantasy, SF, horror, and all sub-genres....
Support and Quality Manager
2007 - 2007
As Support and Quality Manager, I was responsible for all customer support issues as well as all testing-related matters for new software releases. I also provided customer and partner training,...
User Information Manager
2006 - 2007
As User Information Manager, created all documentation and communications content related to the various features of 360° Care viaVisitar, an online CRM/telephony Software-as-a-Service product....
Lenovo and IBM
Technical Editor and Courseware Developer
2003 - 2006
Used Dreamweaver and Flash, along with Microsoft Office, to create new content for warranty, sales, and service courses about ThinkPad computers. Used Adobe InDesign, PhotoShop, and Illustrator to...
Web Editor and Web Developer
2003 - 2003
Used Microsoft Word, PowerPoint, Excel and HTML to create and edit online marketing content for IBM software solutions according to corporate standards. Updated, developed, and improved complex Web...
Senior Technical Writer
2000 - 2002
Researched administrator and end-user software application processes. Used FrameMaker to write and edit administrator guides for Siebel software. Tested Siebel software and logged, tracked, and...
Tech Resource Group
Technical Writer and Trainer
1997 - 2000
Wrote end-user guides for customized software training. Clients included SmithKline Beecham, Consolidated Papers, Reynolds Metals, and United HealthCare, using customized versions Dendrite, or...
Raleigh News & Observer
Editor and Writer
1996 - 1997
Compiled and edited the Arts calendar for the Features Department. Wrote Feature articles about events and people in the area.
English and Reading Teacher
1992 - 1994
Created and implemented completely new curriculum for English and Reading for 7th and 8th graders, and Applied Communications for juniors and seniors. Coached football, basketball, track, and...
North Carolina State University
Master of Arts, English and Creative Writing
1995 - 1997
University of Iowa
Bachelor of Arts, English Education
1988 - 1992