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Michelle G. | Elance
 
176985602337900
Last Sign-in: Aug 10, 2015

Michelle G.

Expert Reports Analyst
   Philippines
  |   Quezon City, Metro Manila

Overview

Professional with solid experience in reporting, data analysis, and quality. Worked in BPO Industry for more than 8 years.

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Skills (10)

Tested
Supervisory Skills
Coaching
Customer Service
Problem Solving
Data Analysis
Call Centers
Quality Assurance
Call Center Development
Contact Centers
BPO

Employment

Teleperformance
Quality Assurance Supervisor
2011 - Present
- Handles a group of QA analysts - Facilitate calibrations - Send productivity reports - Create reports that will show the following: Agent behavior Call Drivers Score trending - Produce action...
Teleperformance
QA Analyst
2007 - 2011
- Evaluates calls to identify opportunities in order to improve site's QA score. - Provides detailed coaching feedback so agents will be able to identify their areas of opportunities.
TELUS International Philippines
Senior Customer Interaction Associate
2005 - 2007

Education

Technological Institute of the Philippines
Bachelor of Science
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
michellegiray
Type
Individual
Member Since
August 2015
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Michelle G. | Elance

Michelle G.