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michelle y. | Elance
 
176985602337900
Last Sign-in: Mar 7, 2013

michelle y.

EXPERIENCED ONLINE WRITER,VIRTUAL ASSISTANT,NURSE
   Philippines
  |   general santos, south cotabato

Overview

Minimum Hourly Rate $4

Hi!
I am Michelle, 26 years old. I have been in the BPO/Call Center Industry for three years now. In these years I have honed my skills in online writing as well as telephone handling, customer service as well as email etiquette and chat support. Because of these skills, I have gone up from being an agent to operations manager at a local call center industry. I am also a nurse by profession, hence I am well capable of handling accounts that are related to health and medicine.
I would definitely be an asset to your company!

Read More »

Portfolio

Skills (10)

Tested
Creative Writing
Online Writing
Customer Service
Call Center Skills
Phone Support
General Office Skills
Email
Helpdesk
eCommerce Consulting
Facebook Marketing

Employment

Cyberstaff Philippines
Operations Manager
2010 - Present
Oversee general operations on a daily basis and see to it that agents perform their job well. Reviews agent performance and suggest necessary actions to improve current level.
Caritas Health Shield Inc.
Medical Benefits Supervisor
2009 - 2012
Supervise FIVE branches in medical availment concerns such as: Reviews request for medical benefits coverage and approves/disapproved them based on contract and company policies. Handles customer...
Nurse Zone Review Center
Reviewer
2008 - 2008
Lectures, gives examinations and rationalize nursing concepts for nurses who are reviewing in preparation for the examination for nursing license.
Sandig Medical Clinic and Hospital
Staff Nurse
2007 - 2008
Performs nursing tasks in OR/DR and emergency room

Education

Ateneo de Davao University
Bachelor of Science in Nursing
2003 - 2007

Keywords

My Snapshot
Elance Level
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  • 12 months
  • Lifetime
Jobs
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Clients
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Identity
Username
michellemyumul
Type
Individual
Member Since
January 2013
Elance URL
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michelle y. | Elance

michelle y.