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Mary Ann B. | Elance
 
176985602337900
Last Sign-in: Apr 25, 2016

Mary Ann B.

Customer Service, Data Entry, Email & Chat Expert
   Philippines
  |   Quezon City, Metro Manila
  |  4:37 pm Local Time

Verified Freelancer

Mary Ann B.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $6

Aspiring to share my talents and key competencies to my clients and provide them the best quality service. Below is an overall summary of my valuable work experience:

• Virtual / Personal Assistant
• Customer Service
• Live Chat Support
• Admin Assitant
• Email Management
• CRM Softwares
• Wordpress Management
• Web Research and Data Entry
• Wordpress Management
• Telemarketer

I am self-motivated, willing to be trained, detail-oriented, quick learner, productive, and multi-tasker. In addition to that, I have very strong communication...

Read More »
Dec 20, 2015|Customer Service|Private|Completed
|
5.0
Jun 3, 2014|Virtual Assistant|Private|Completed
|
5.0
Mar 11, 2014|Virtual Assistant|Private|Working
Jan 30, 2014|Virtual Assistant|Private|Completed
|
4.8

View All »

Portfolio

Introduction of myself.
Script delivery
sample file from excel

Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Chat support
Call Center Skills Test
My Score
avg
Passed
Outbound Sales Skills Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Virtual Assistant
Customer Service
Admin Support
General Office Jobs
Live Chat Support
Salesforce
Call Center
Order Processing
Sales Support
Web Research
Data Entry
Wordpress Management
InfusionSoft Management
Project Management
Time Management
Email Management
Team Leader
Zendesk Support
CRM
Lead Generation
Transcription
Research
Social Media Marketing
Email Marketing
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Web-based email
Craigslist
Telemarketing

Read More »

Employment

Binary International
Customer Service/Chat Support
2013 - Present
Pacifichub Corporation
Quality Assurance Specialist
2008 - 2013
• Monitor, listen, record and evaluate Call Center Agent’s phone calls based on a set of specific criteria or guidelines to improve customer satisfaction. • Provide instant feedback to...
Winsource Solutions Inc
Quality Assurance Specialist
2006 - 2008
• Monitor, listen, record and evaluate Call Center Agent’s phone calls based on a set of specific criteria or guidelines to improve customer satisfaction. • Provide instant feedback to...
SVI Connect
Customer Service Rep
2003 - 2006
• Speak with other sales and marketing personnel in their company to work out the best methods of promoting products • Established customers' needs and explain how the product is used and how would...
Infocom
Tech Support Rep
2002 - 2003
• Dealing with all calls politely, courteously, professionally & assertively. • Assist the customers with anything from troubleshooting software/hardware to helping them connect to the internet

Education

Centro Escolar University
Computer Science and Information System
1998 - 2002
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

customer service expert data entry chat support email support email marketing quality assurance
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mickey13anne
Type
Individual
Member Since
June 2013
Elance URL
Verifications
0
Groups
Mary Ann B. | Elance

Mary Ann B.