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Miguel Luis L. | Elance
 
176985602337900
Last Sign-in: Aug 7, 2015

Miguel Luis L.

   Philippines
Cainta

Overview

My name is Miguel Luis Laserna and I mainly worked in the BPO industry for 4 years.

I handled 4 accounts, namely: 1-800-FLOWERS.com, Verizon US Telecommunications, AT&T Uverse and Google Wallet which involved both phone and email support.

All of the accounts gave me lots of experiences in customer service, technical support, billing support nonetheless enhancing my typing skills, comprehension, communication (both oral and written) and analysis.

I have more than a year of experience in being a virtual assistant for numerous clients around...

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Skills (10)

Tested
Technical Support
WordPress
Customer Service
HTML
Data Entry
Marketing
Telecommunications
Creative Writing
Virtual Assistance
Administrative Assistants

Employment

Sky Rocket
SEO Specialist
2015 - Present
Upwork
Freelancer
2014 - Present
**FORMERLY KNOWN AS ODESK** ADMIN. TASKS WORD PRESS VIRTUAL ASSISTANCE DATA ENTRY
Task Bullet
Virtual Assistant
2014 - Present
Anything a client requests *wordpress *blogs *admin. *email *research *meetings *conferences *booking appointments *ordering
Stringr
Data Entry Specialist
2015 - 2015
Adding news content for amateur videographers
Remote Staff AU
Data Entry Specialist
2014 - 2015
Managing car parts catalogue for Autoline.com.au
Synnex - Concentrix
Customer Service Representative
2013 - 2014
I HANDLED BILLING SUPPORT FOR GOOGLE WALLET
Convergys
Technical Support Associate
2012 - 2013
I HANDLED TECHNICAL AND BILLING SUPPORT FOR TV, INTERNET AND VoIP UNDER AT&T UVERSE
Aegis People Support
Reservations Specialist
2010 - 2012
I CREATED AND RESERVED TELE-CONFERENCES FOR VERIZON TELECOMMUNICATIONS INQUIRED BY FORTUNE 500 COMPANIES
ePLDT Ventus
Monitoring Task Force
2010 - 2010
THIS WAS ONLY A SUMMER JOB *FIXED AND MONITORED FAILED TRANSACTIONS FOR 1-800-FLOWERS.COM

Education

University of Santo Tomas
Bachelor's Degree
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
Jobs
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Clients
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Identity
Username
miggyinkboy
Type
Individual
Member Since
August 2015
Elance URL
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Miguel Luis L. | Elance

Miguel Luis L.