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Erwin Abad | Elance
 
176985602337900
Last Sign-in: Aug 25, 2013

Erwin Abad

Customer Service & Support Specialist
   Philippines
  |   Calamba, Laguna
  |  3:10 pm Local Time

Overview

Minimum Hourly Rate $5

Excellent Customer Service does not end on meeting the customers’ needs and solving their problems, but also includes the opportunities of welfare and efficiency of the customers.

I have been with the BPO industry for 5 years from financial (US based credit card), health care insurance, sales and telecommunications (UK based account). I graduated from Customs Administration in 2003 and Electronics Engineering in 2007.

I also have experience in the following areas: research, data-entry, MS office applications, Open office applications,...

Read More »
Oct 10, 2011|Data Entry|$13|Working

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Skills (5)

Tested
Customer Service
Call Center Skills
Computer Skills
Computer Skills Test
My Score
avg
English
Data Entry Professional

Employment

24/7 Customer Service Inc.
Team Lead
2010 - 2011
• Handled one of the biggest telecommunications company in the U.K. • Successfully sold high end and latest phones in the U.K. market • Solved billing problems and create planning services
Stream Global Services Inc.
Sales Team Lead
2009 - 2010
• Handled one of the biggest telecommunications company in the U.S. • Excellently sold high end and latest phones in the U.S. market and did up-selling of plans and products
APAC Customer Services Inc.
Health Care Insurance Specialist
2008 - 2009
• Supervised a health insurance account (HMO in North America), managed claims for services made by professional doctors in the US • Successfully implemented strategy for customer retention program
Sykes Asia Inc.
Senior Customer Support Consultant
2006 - 2008
• Supervised a financial account (US based credit card), managed billing inquiries and processed rewards for customers • Delivered customer satisfaction and problem resolution to the client's...
Manels Total Department Store
Company Coordinator
2004 - 2006
• Successfully closed marketing promotions and deals to different companies through discount/privilege card that boosted sales and market value of the company • Pioneered strategies like bazaars...

Education

Mapua Institute of Technology
Electronics Engineering
2003 - 2007
Mariner's Polytechnic Colleges Foundation
Customs Administration
1999 - 2003

Keywords

Customer Service
Customer Support
Technical Support
Research
Data Entry
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Identity
Username
milkon
Type
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Member Since
September 2011
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Erwin Abad | Elance

Erwin Abad