MCSE, MCSA, MS, MCTS, MCP.
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9 years experience in Technical Services in Information and Communication Technology.
I have several years of technical support experience including online, over the phone, through emails and in person, I have been dealing with non-technical users very efficiently assuming that they have no prior knowledge of computer and software related issues, I have been using team viewer software for remote technical support and troubleshooting since several years and I preferably use SKYPE for communication and received...
Nov 9, 2015|Networking & Security|Private|Completed
Aug 10, 2015|Other - Data Science|Private|Completed
May 14, 2015|System Administration|Private|Completed
May 3, 2015|Technical Support|Private|Working
I have extensive working experience with Microsoft Active Directory, multi domain model, Active Directory sites replication, User Authentication, Access Control Lists, VPNs with PPTP and L2TP, Active Directory Domain Migration, FSMO placements, backup and disaster recovery plans.
I have also a wealth of experience of configuring, administering and troubleshooting Microsoft windows server (from w2k3 to w2k12) and client operating systems (from windows XP to windows 10) and Microsoft Office suite specially outlook, I have been providing technical support for different versions and editions of Microsoft SQL server, database connectivity, SQL Server configuration manager and connection strings. I have several years of experience in virtualization and I have been administering and troubleshooting VMware and Hyper-V.
I have a professional and much polite behavior great temperament to deal with non-technical users and confident multitasker and can work independently, prioritize work with understanding of sensitivity and urgency which allows me to take several responsibilities at once. I am eager to learn new tools, tricks and technologies which makes me eligible to keep a solution on my fingertips.
I have done multiple Microsoft Certifications and achieved "Microsoft Certified Solution Expert" title.
I am pleased to offer my services to you.
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