Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Michelle Collins | Elance
 
176985602337900
Last Sign-in: Mar 17, 2016

Michelle Collins

Professional Administrator
   Australia
  |   Melbourne, Victoria
  |  6:04 pm Local Time

Overview

Minimum Hourly Rate $19

Are you working IN your business and not ON your business? Hi, I'm Michelle and I'm here to support you. I am a professional Virtual Administrator with a can do attitude, proven ability to process high volumes of work quickly and accurately, excellent computer skills and multi-skilled in business support. I am motivated to do the best and I care for your business. My goal is to empower you to grow and develop your business by taking care of the time consuming admin tasks. How can I assist you today?

Read More »
Jul 27, 2015|Virtual Assistant|Private|Completed
|
5.0
Jul 15, 2014|Content Management|Private|Working
|
4.8
Feb 23, 2014|Customer Service Project Management|Private|Completed
|
5.0
Feb 10, 2014|Data Entry|Private|Completed
|
4.0

View All »

Skills (10)

Tested

Service Description

Word processing/Data entry (80 words per minute).
Specialising in managing and streamlining processes to achieve business objectives.
The ability to lead and manage teams virtually across multi time zones.
Product approval management, new product set up, descriptions, images, product maintenance.
Procurement functions, purchasing, supplier liaison.
Human resource functions, recruiting, developing employee handbooks, training manuals, coordinating inductions, performance reviews.
Logistics and shipping functions, processing shipments, liaison with carriers, tracking, troubleshooting, returns, damages, pricing.
Project Management.
Preparation of documents and correspondence.
Composing PowerPoint presentations.
Review, analyse and reporting skills.
Superior customer service skills with the ability to anticipate customer needs.
Quick resolution skills.
Professional phone manner with the ability to resolve customer issues within the first instance.
Accounts reconciliations, processing transactions, ledger management, debtors, payroll, BAS preparation, superannuation, financial reporting.
Aware of confidentiality requirements.
Strong attention to detail.
Superior organisational skills.
Developing and maintaining spreadsheets and databases.
Take and distribute meeting minutes.
Type agendas and organise meeting invites.
Qualified in work place training and assessment practices.
Customer Service Team leading with proven team building skills.
Excellent communicator.
Office...

Read More »

Employment

Madbid
Virtual Operations Executive
2014 - Present
Product Approvals. Security management. Logistics/shipping. Project management. Operations administration. Buying. Customer Service. Human resources. Training employees.
Norango
Virtual Receptionist
2013 - 2014
Answering calls for up to 200 companies virtually. Customer service. Developing training material. Training new staff on systems and processes.
Inter Capital Express Australia
Office Manager
2009 - 2011
Management of office and day to day functions of the business. Word processing, accounts receivable and payable, payroll, BAS preparation, ledger management, data entry. Updated and streamlined...
Nestle
Pricing and Rebates Co-ordinator
2006 - 2009
Providing sales administration support in the areas of pricing and rebates. Streamlined existing pricing and rebate processes. Developed a price increase spreadsheet to process price increases to...
CIA
Administrator
2005 - 2006
Providing administration, customer service, sales and accounts support. Increased revenue by supplying sales leads to sales management through internal sales (cold calling). Identified and resolved...
Victorian Rural Transport
Administrator, Operations Assistant
2004 - 2005
Provide administration support to Operations Manager. Carrier/Agent discrepancy reporting and resolution. Management of pallet control system. Data entry/scanning of daily consignment notes....
Hunter Express
Customer Service Manager
2002 - 2004
Supervise and lead the customer service team to ensure daily compliance and effectiveness of work practices and deadlines are adhered to. Establish and maintain effective communication with...
Patrick Intermodal
Costing Clerk
2001 - 2002
Revenue capture of logistics division. Generating daily and weekly revenue reports. Accounts receivable inquiries. Manifesting of daily outgoing loads. Customer/carrier rate maintenance....
Queensland Rail, Q-Link Division
Senior Administration Officer
1998 - 2002
Office management. Accounts receivable/payable functions. Secretarial support to State Manager, i.e. preparation of documents, correspondence, presentations and reports, annual budget, organising...
RND Lawyers
Legal Executive
1998 - 1998
Word processing/dicta phone typing. Preparation of legal documents. Management of client accounts, i.e. invoicing, debt collection, trust monies. Lodging of court and conveyancing documents....
T.F. Grundy & Co
Legal Administration Clerk
1998 - 1998
Word processing/dicta phone typing. Preparation of legal documents. Banking duties. Office supply duties. Lodging of court and conveyancing documents. Conference room preparation. Screening calls....

Education

Vocation Australia University
Diploma in Applied Criminal Justice
-
Overview  |  Job History  |  Resume/C.V.

Keywords

data entry
QuickBooks
content
english
admin assistant
virtual assistant
excel
logistics
project
operations
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mishali
Type
Individual
Member Since
July 2013
Elance URL
Verifications
0
Michelle Collins | Elance

Michelle Collins