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Mischelle F. | Elance
 
176985602337900
Last Sign-in: Jul 10, 2015

Mischelle F.

VA|TSR|CSR
   Philippines

Overview

Minimum Hourly Rate $5

An experienced Project Manager, VA, Technical Support Specialist, Customer Service Representative, Email and Chat Support. In addition to that I have experienced in being a Virtual Assistant, Data Entry specialist, and Researcher.

Read More »
Feb 23, 2015|Virtual Assistant|Private|Completed
|
3.6
Feb 11, 2015|Data Entry|Private|Completed
|
4.6
Dec 3, 2014|Data Entry|Private|Completed
Nov 26, 2014|Data Entry|Private|Completed
|
5.0

View All »

Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Virtual Assistant
Data Entry
Email
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg
Passed
Administrative Support
DSL Troubleshooting
Transcription
Article Spinning
Microsoft Word
Microsoft Excel

Service Description

I want to be a part of a team to impart and help a company with my skills, abilities, education, and wide range of experience.

Accustomed to working in a fast paced, goal-based and team-oriented environment, which is dedicated to responsibility and accountability, willing to work under pressure and have a good reputation as being a very conscientious employee with good educational background and work ethics.

I have been working for 7 years now. I have worked in a corporate environment in several BPO companies in the Philippines for 4 years. After that, I decided to work online when I got married and have kids. I have successfully proven my reputation and track record for 3 years now as an online worker.

Softwares I can manage:

CRM:
Sugar
Infusionsoft
Zendesk
Zoho

CMS:
Wordpress
HQi

Project Management:
Basecamp
Trello


Services Offered:

Project Management
Customer Service
Email and Chat Support
Technical Support
Phone Support
Recruitment
Data Entry
PDF to MS Word
Web Research
Inventory Management
Content Writing
Transcription


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Employment

IRM Pty Ltd
Client Relations Virtual Assistant
2014 - Present
? Uploads data to IRM Client Relationship Management program – InfusionSoft ? Creates monthly/quarterly website health check reports (Google Analytics) ? Performs online research ? Updates client...
Heavyshift Marketing
Support Manager
2014 - Present
? Supports members of Linked Blueprint system via email and Zendesk ticketing system ? Manages the company’s Linkedin private group ? Makes welcome phone call to each new members ? Process refunds...
Virtual Reality Assistance Program
Virtual Assistant
2014 - 2014
? Communicate with the CEO on a regular basis over Skype ? Assists with Product Listings on different online marketplace like eBay, Walmart, Costco, etc. ? Assists with Inventory Management and...
WebsiTech Support
Virtual Assistant
2013 - 2014
-- Communicate with the CEO on a regular basis -- Helps the CEO to stay on top of his obligations -- Report with the CEO of the work done each day -- Helps on writing content for the website...
Odds Worth Betting
Virtual Assistant
2013 - 2013
-- Get keywords related to betting/gambling from client -- Contact the top 20 websites through their email address or submission forms to inquire if we can advertise to their sites (lead...
EZNet Tools Inc. (Rexburg, Idaho)
Technical Support Specialist (online job)
2012 - 2013
-- Answer incoming calls as a frontline agent -- Assist customers with their issue in creating their own website and email problems -- Answer emails and do chat support as well -- Send daily report...
Teletech Holdings Inc.
Technical Support Representative
2008 - 2010
- Answer calls from US customers as a frontline agent - Troubleshoot HP desktop problems - Educate the customer while troubleshooting - Politely explains HP?s support boundaries if the issue is...
Advanced Contact Solutions Inc.
Technical Support Representative
2006 - 2008
- Answer calls from US customers as a frontline agent - Resolves internet connection problems (VERIZON ONLINE) - Educate the customer while troubleshooting - Configure Verizon webmail and email...

Education

Systems Technology Institute (STI)
Bachelor of Science in Computer Science
2002 - 2006

Keywords

Sugar CRM
Infusionsoft
Zendesk
Zoho
customer service
technical support
data entry
email and chat support
VA
virtual assistant
My Snapshot
3
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.7
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mishiefab
Type
Individual
Member Since
April 2012
Elance URL
Verifications
0
Mischelle F. | Elance

Mischelle F.