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Arc Rochelle C. | Elance
 
176985602337900
Last Sign-in: Jul 16, 2015

Arc Rochelle C.

Your Customer Service Support next door
   Philippines
  |   Muntinlupa City, Muntinlupa
  |  6:18 pm Local Time

Overview

Minimum Hourly Rate $5

Expertise in Customer Service and Technical Support are the primary roles that I fit in. I have worked with different line of businesses focusing on customer service and technical support.

I have spent 10 years providing technical and customer service support to American customers.

Knowledge and hands-on to the following:
- Wired and Wireless Network Troubleshooting
- VPN Troubleshooting
- Hardware and Software Troubleshooting
- Operating System and Applications Installation
- Basic Virus and Spyware Removal

Proficiency with different...

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Oct 13, 2014|Data Entry|$0|Completed
Oct 13, 2014|Transcription|$0|Completed

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Portfolio

This is a screenshot of one of the game servers I had developed and maintained in the...
This is a screenshot of one of the game servers I had developed and maintained in the...
This is the very first data mining project that I have done. My task is to go over the...
This is an impromptu test audio file that I have submitted for a client. I was asked to...

Skills (10)

Tested
Computer Skills
Computer Competency
My Score
avg
Phone Support
Windows XP Administration
English Spelling
Customer Service
Customer Service
My Score
avg
Windows 7 Administration
Windows 7
My Score
avg
Data scraping
Game Testing
Hardware Troubleshooting
TeamViewer

Service Description

I am offering my services mainly to cater Customer and Technical support tasks (phone, chat and email). I am also extending my services to any administrative tasks, content management, website content modification, data encoding and scraping, article writing and spinning.

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Employment

WR GRACE, Manila Operations Center
Global HelpDesk Team Leader
2012 - 2014
Responsible for ensuring the team's function. Responsible for supervising the team, making sure that they follow the company IT standard and processes. Responsible for monitoring that all requeests...

Education

New Era University
BS Electronics and Communications Engineering
1999 - 2002
New Era University
High School Diploma
1995 - 1999
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

admin
technical
data entry
encoding
writing
quick turnaround
quality
virtual assistant
affordable
expert
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
missbusybee
Type
Individual
Member Since
June 2013
Elance URL
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Arc Rochelle C. | Elance

Arc Rochelle C.