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Dimiter K. | Elance
 
176985602337900
Last Sign-in: Jun 4, 2014

Dimiter K.

   Bulgaria
  |   Sofia, Sofia

Overview

I have come up through the ranks from Customer Service to Marketing (Product Development & Project Management). I've worked on various projects - from local ones (IPTV & Internet covering a single city) to national (internet & telephony services) to international (VoD, telephony, web-site builder) in companies ranging from 20 to 2000+ employees.

I love working on new stuff, developing it from the ground up and enjoy the challenges and obstacles to be tackled.

Read More »

Skills (10)

Tested
Business Analysis
Project Management
Management
Telecommunications
Usability
Analysis
Mobile Devices
Performance Management
Product Management
Business Strategy

Employment

JI Apps
Project Manager, Co-owner
2011 - Present
SiteKreator
Project Manager
2013 - 2014
- Task management for the Support team (QA, designs, reporting) - Optimizing daily tasks - Updating documentation - Reporting & analysis
bTV Media Group EAD
Customer Value Manager
2012 - 2013
- Managing the Customer Service department of Voyo.bg - Business development of the VOD platform Voyo.bg - Managed integration of payment processors (recurring cards & recurring SMS payments) -...
Mobiltel
Business Analyst
2011 - 2012
- Coordinate projects and requests to R&D department - Business analysis of projects - Development of IPTV platform and VOD functionalities - Preparing various statistics regarding service...
Megalan Network Ltd
Product Development Manager
2009 - 2011
- Competition tracking and analysis - Analysis and management of internet and tv packages offered by the company - Management reporting
Orbitel Inc.
Product Development Specialist
2008 - 2009
Creating of new and development of existing products and services. - ODSL the first alternative xDSL service in Bulgaria - O-phone SIP-based telephone service for business users - BGnomer...
Orbitel Inc.
Supervisor Customer Service
2007 - 2007
Managing the Customer Service department - Staff management (hiring & training) - Ensuring customer satisfaction - Presenting the customer's point of view during internal design, implementation...
Orbitel Inc.
Senior Customer Service Representative
2005 - 2006
Same responsibilities as Customer Service Representative and some more. Responsible for training new Customer Service Representatives. Involved in design and tests of web interfaces for Orbitel's...
Orbitel Inc.
Customer Service Representative
2001 - 2005
Solving customer's problems: - dial-up internet - e-mail - VOIP - OS-related through telephone/email and at the office. Involved in: - developing Customer Service procedures & documentation...

Education

Sofia University St. Kliment Ohridski
professional qualification
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
mitsy007
Type
Individual
Member Since
June 2014
Elance URL
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Dimiter K. | Elance

Dimiter K.