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Carolyn Mitchell | Elance
 
176985602337900
Last Sign-in: Oct 19, 2014

Carolyn Mitchell

Sr. Technical Writer - Local & Remote Services
   United States
  |   Pearland, TX

Overview

Minimum Hourly Rate $33

Seasoned professional with eight years experience in Technical Writing within the banking, hospital, and software engineering industries. My experience includes expertise in creation of complex company documentation products including policies & procedures, user manuals, technical guides, training materials, job aids, technical instructions/user bulletins, and other technical publications that comply with company standards and best practices.


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Skills (6)

Tested

Service Description

Technical Writing Services: Develop / Author the following documentation:

Product User Manuals
Installation Guide
Product Marketing Materials & Presentations
Corporate Polices & Procedures
Quick Guides
Training Material
User Bulletins
Business Continuity Plans
Misc Business Reports

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Employment

Icon Clinical Research
Technical Writer - Contractor Only
2012 - 2013
Prepare complex clinical research technical specifications documentation. Provide support to program & maintained BR plan assessments. Develop and update all policies and procedures for department...
Bayer Advanced / Belcan
Marketing Associate - PT Seasonal Contractor Only
2012 - 2013
Market Crop Science Division products to retailers. Provide strong marketing and sales service to ten local Houston retailer stores. Increase client visibility through advertising and target...
Project STAND
Program Administrator - Contractor Only
2011 - 2012
Developed administrative functions and project management policies & procedures. Scheduled sponsor meetings, created operations documentation and sales presentations for potential sponsorship...
JPMorgan Chase
Sr. Analyst / Technical Writer
2007 - 2011
Managed all aspects of new risk application GDT (Global Directive Tracking) to ensure trading security. Provided support to program & maintained BR plan assessments. Collaborated with BAs & PMs to...
Phoenix Data Systems
Sr. Analyst /Technical Writer
2004 - 2006
Developed test plans and scripts for Core & .NET applications. Developed technical support policies and procedures. Trained and assist new hires. Performed weekly department statistics and...
C.E. Publications aka Ann Arbor Magazine
Assistant Project Manager - Contractor Only
2003 - 2004
Performed application upgrades and overall maintenance of software products. Designed applications for Accounting Dept. Developed digital forms. Wrote company policies and procedures. Coordinated...
Thomson Reuters
Development Analyst Technical Writer
2000 - 2003
Researched and interpreted complex tax laws and created policies & procedures for users. Wrote product definitions/specifications detailing specific program behavior. Created API documentation for...

Education

Keller Graduation School of Management
Masters in Information Systems Management
2011 - 2013
Winston Salem State University
Bachelor of Science - Accounting
1989 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

Technical Writing
Policy & Procedure
User Manuals
Marketing
Quick Guide
Change Management
Installation Guides
Visual Aids
End user
documentation.
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Identity
Username
mkcarolyn
Type
Individual
Member Since
June 2013
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Carolyn Mitchell | Elance

Carolyn Mitchell