I am an experienced IP Relay operator and professional technical support representative with 5 years experience in data entry, customer service and call handling. Transcription is the expertise I acquired while working as an IP relay operator for a year. Currently employed as a part time English Instructor for a technical/vocational school. I guarantee efficiency, 100% accuracy and quick turnarounds for all of my work.
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Professional Customer Service Representative with a Bachelors Degree in Computer Engineering.
Experienced IP Relay operator
Possesses an average typing speed of 65wpm
Specializes in technical support with above average skills in MS Word 2007, MS Excel 2007.
Years of experience in the call center industry and teaching/tutorial services.
ExpressScribe,Photoshop CS3, PC troubleshooting, MS Word, MS PowerPoint, MS Excel
Currently works part time as a trainer/instructor in a vocational school handling Call Center Training Course, Communications Technique for Caregivers, English 2 and English 3 for 2 year coursers and MS Applications for Beginners (MS Word, MS PowerPoint, MS Excel, MS Access).
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Global Career Access Training Institute
2009 - Present
Conduct communication skills training for students of Caregiver Course and Call Center Finishing Course
Monitor and report students improvements
Design training courses to meet training...
Stellar Global Solutions Philippines
2008 - 2009
Provided communication assistance to deaf and hard of hearing clients through placing and receiving calls.
Served as a third party communicator as an IP Relay Operator
Technical Support Representative
2005 - 2007
Provided technical support for clients of dial-up accounts
Guided customers for product installation and troubleshooting
Assisted clients on all concerns regarding dial-up services