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Marianne L. | Elance
 
176985602337900
Last Sign-in: Aug 24, 2012

Marianne L.

Expert in management / marketing and sales
   United States
  |   Holtwood , PA

Overview

Minimum Hourly Rate $42

Contemporary, creative mindset. Ability to pro-actively foresee and respond to a diverse, changing environment.
Superior written / communication and guest service skills
Ability to create strategic alignment between corporate / company goals, property goals and individual goals to equate to mutually defined success
Able to thoroughly analyze / segment the market and establish strategies to
penetrate and exceed fair market share and to gather / analyze competitive market intelligence
Superior knowledgeable in revenue / yield management...

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Skills (10)

Tested
Business Writing
Content Writing
English
IBM DB2 Administration
Microsoft Access Administration
Network Administration
Microsoft Windows Server
Creative Writing
Online Writing
Computer Skills

Service Description

Experience: HiltonGarden Inn Aberdeen, MD
General Manager 2011 to 2012
Attended HiltonGarden Inn, GM school in 2011
Significantly increased guest satisfaction scores from 55% to 91% and
increased revenue by over 200k within the first three months,
maintaining guests satisfaction scores and continued to increase
revenue by 40% over prior year during the lower occupancymonths
Managed an organization with full P&L responsibility, reporting to the
owners.
Created detailed budgets for the various operations, tracked actual
expenses and reviewed exceptions.
Prepared financial reports for owners, investors and bankers.
Developed a highly responsive employee relations department and
spearheaded special events to improve employee relations.
Maintained detailed records of all company activities to meet
regulatory requirements..
Developed financial activities such as the setting of room rates, the
establishment of budgets, and the allocation of funds to departments.

Hampton Inn Shelby, NC
General Manager 2008 to 2011
Beganmy enjoyable career with the Hilton family hotels at the Hampton
Inn / Shelby, increased revenue $177k the first year and $300k year two,
and increased guest satisfaction scores 31%
Promoted to Senior General Manager from Royco/Supertel Hotels in
2009
Received the "Operator of the Year" award in 2010
Managed an organization with full P&L responsibility, reporting to the
owners.
Monitored hotel department heads to ensure that they efficiently and
effectively...

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Employment

Hilton Garden Inn
General Manager
2011 - 2012
Hampton Inn
General Manager
2007 - 2011
The Perfect Spot / Skydive Deland
General Manager
2002 - 2007
The Swamphouse Grill
General Manager
1998 - 2002
The Holiday House
General Manager
1988 - 1997

Education

Hilton
Sales and Marketing Certificate
2009 - 2009
Hilton
Hilton General Manager Certificate
2008 - 2008
BCCC
Hospitality Management
1986 - 1988

Keywords

Sales and Marketing expert Excellent written / communication skills Superior Management skills Payroll admininstration expert Human resources Superior knowledge in marketing analysis
My Snapshot
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Identity
Username
mlinder1108
Type
Individual
Member Since
August 2012
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Marianne L. | Elance

Marianne L.