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Matthew L. | Elance
 
176985602337900
Last Sign-in: Apr 17, 2012

Matthew L.

Knowledge Management Expert -Put Knowledge to work
   United States
  |   Arvada, CO
  |  7:48 am Local Time

Overview

Minimum Hourly Rate $115

Knowledge Management Expert using knowledge centered customer support & service delivery that increases customer referenceability, revenue retention, product stickyness, and reduces cost of delivery.

Passionate about enhancing organizational performance through knowledge-management and organizational-learning

- increasing organizational capacity and capability, reducing costs, and driving customer referenceability, retention, and stickiness.

- Growing organizational value through building and maintaining intellectual property.

-...

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Skills (10)

Tested
Management Skills
Analytics
Organizational Behavior
Operations Management
Social Media Marketing
Business Analysis
Corporate Strategy
Data Interpretation
Negotiation
Project Management

Service Description

Activities:
- Improving Business KPIs through Knowledge Management
- Protecting operational integrity and intellectual property through Change Management
- Improving Customer Support capacity and capability through Organisational Learning
- Building Intellectual Capital to increase corporate value.
- Increasing stability and niche dominance by building Communities of Practice (CoP)


Specialties:

- Customer Support

- Knowledge Management

- Organizational Learning

- Change Management

- Offshoring/Outsourcing


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Employment

Jabil
Director of Knowledge Management
2011 - 2012
- Built Knowledge Office and library of NPI and Onboarding processes for reverse-logistics and after-market repair services. Including Technical Writing, Business Analytics & Statistics, and...
Mincom
Director Knowledge Management & Change Management
2005 - 2010

Education

University of Canberra
Master of Knowledge Management
-

Keywords

knowledge management
change management
organizational learning
intellectual asset management
knowledge centered customer support
My Snapshot
Finance & Management
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
mloxton
Type
Individual
Member Since
May 2010
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Matthew L. | Elance

Matthew L.