Seven years experienced software developer, specialized in Information and Telecommunication Systems (CTI, CRM) projects that involved multidisciplinary management and coordination activities. I’m driven by new challenges and aspire to collaborate in innovative projects with state of the art technology in the artificial intelligence area.
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Member of xseed‘s service team:
• Altitude 7.1 / 7.5 CTI scripting development for CGI / EDP - Portugal
• Genesys 8 CTI / xAD- xseed Agent Desktop customization, integration and support for Fernandez Mera
• Altitude 7.5 CTI / scripting development for Affinitas
• Genesys 8 CTI / Siebel 8, integration in a pilot project for Porto Seguro, São Paulo, Brazil
Member of xseed‘s software development team:
• Genesys 8 CTI Development of an Agent Desktop Application in a client server architecture and integration with a web based application designed for agent scripting purposes.
• Projects in .NET Web Platforms - website for LaresOnLine (www.laresonline.pt)
Member of one of Nextiraone’s services team:
• Genesys 8 CTI GAD customization and integration with BMC Remedy Action Request System 7 for Junta de Castilla y León - Spain
• Altitude 7.5 CTI / scripting development for Santander Totta - Portugal
• Genesys 8 CTI customization and integration with Siebel 8.1 CRM for DGITA - Portugal
Member of graycell‘s software development team:
• Projects in .NET Web Platforms - website and online store for ClubeDoVinho (www.clubedovinho.pt ) and Simple Fruit (www.simplefruit.pt)
Member of one of PT Sistemas de Informação’s software development and maintenance teams:
• Siebel 8.0 CRM and Altitude 7.1 CTI integration and maintenance for PT Comunicações / PT Contact contact centers
• Project Leader (2008-2010): software development and maintenance of Altitude 7.1 CTI for...
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