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Miguel Freitas | Elance
 
176985602337900
Last Sign-in: May 18, 2013

Miguel Freitas

Software Engineer
   Portugal
  |  8:26 am Local Time

Overview

Seven years experienced software developer, specialized in Information and Telecommunication Systems (CTI, CRM) projects that involved multidisciplinary management and coordination activities. I’m driven by new challenges and aspire to collaborate in innovative projects with state of the art technology in the artificial intelligence area.

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Skills (10)

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Service Description

Member of xseed‘s service team:

• Altitude 7.1 / 7.5 CTI scripting development for CGI / EDP - Portugal
• Genesys 8 CTI / xAD- xseed Agent Desktop customization, integration and support for Fernandez Mera
• Altitude 7.5 CTI / scripting development for Affinitas
• Genesys 8 CTI / Siebel 8, integration in a pilot project for Porto Seguro, São Paulo, Brazil

Member of xseed‘s software development team:

• Genesys 8 CTI Development of an Agent Desktop Application in a client server architecture and integration with a web based application designed for agent scripting purposes.
• Projects in .NET Web Platforms - website for LaresOnLine (www.laresonline.pt)

Member of one of Nextiraone’s services team:

• Genesys 8 CTI GAD customization and integration with BMC Remedy Action Request System 7 for Junta de Castilla y León - Spain
• Altitude 7.5 CTI / scripting development for Santander Totta - Portugal
• Genesys 8 CTI customization and integration with Siebel 8.1 CRM for DGITA - Portugal



Member of graycell‘s software development team:

• Projects in .NET Web Platforms - website and online store for ClubeDoVinho (www.clubedovinho.pt ) and Simple Fruit (www.simplefruit.pt)

Member of one of PT Sistemas de Informação’s software development and maintenance teams:

• Siebel 8.0 CRM and Altitude 7.1 CTI integration and maintenance for PT Comunicações / PT Contact contact centers
• Project Leader (2008-2010): software development and maintenance of Altitude 7.1 CTI for...

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Employment

xseed
systems analyst/programmer
2011 - Present
graycell
systems analyst/programmer
2006 - 2011

Education

Instituto Superior Técnico
nformation Systems and Computer Engineering
1998 - 2006
Overview  |  Job History  |  Resume/C.V.

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Mmgfreitas
Type
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Member Since
May 2013
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Miguel Freitas | Elance

Miguel Freitas