Monika Wood, MBA | Elance
 
176985602337900
Last Sign-in: Apr 17, 2014

Monika Wood, MBA

MBA with over 15 years of Operations experience
   United States
  |   Dallas, TX
  |  5:44 pm Local Time

Resume/C.V.

I am a passionate world traveler with over 15 years of Administration, Management, and Operations experience.

I have spent that past 7 years working with multiple C-level and above Managers/Executives so I am adaptable to change, and work well with various personalities. My schedule is flexible to assist after hours and on weekends to support business needs.

I take pride in being dependable and having a proven history of successful leadership, strong organizational skills, and attention to detail. Please feel free to contact me and thank you for your time.
Service Description
Professional Experience

Dallas, TX

Executive Assistant (5 years tenure)

•Provide high-level administrative support to a CEO and COO for a leading manufacturer with over $24 million in annual revenues.

•Maintain confidential CEO and COO files, prepare expense reports and presentations.

•Coordinate COO calendar, make travel arrangements, and schedule meetings/appointments.

•Keep all licenses and building contracts current.

•Provide administrative support for all matters relating to the Board of Directors, including scheduling of Board and Committee meetings; taking of minutes; development, coordination and dissemination of materials and reports; correspondence.

•Assist the COO by writing, implementing, and maintaining policies and procedures for the Company.
-Created the Employee Handbook (Policies and Procedure
manual).
-Created and maintained non-profit 501(c)(3) - Bonded Together,
Inc.
-Company Training Program (created training manuals for all
departments)
-Vehicle Standardization Program that included purchasing and
decommissioning procedures and decommissioning
procedures for the Company’s fleet of vehicles.
-Created and implemented the Employee Recognition Program for
the Company.
-Implemented a Marketing Plan that included restructuring the
website and creating sales brochures.
-Created job descriptions for all positions.

•Coordinate and host company events.

•Provide backup for Human Resources (i.e. employee benefits, hiring, background checks).

•Achieve lowest possible cost for material, balanced against optimum quality and schedule needs. Review bid proposals and negotiate vendor contracts.

•Solicit and evaluate proposals employing appropriate negotiation, cost and price analysis techniques using SAP/Axapta.

•Negotiate pricing and delivery terms with international vendors and initiate RFQs.

•Maintain product 1000+ item catalog, website, and promotional items.

•Evaluate current and anticipated requirements, determine potential sources, obtain quotes, and plan purchases to meet business needs.

•Perform continual market analysis, monitor supplier progress and market trends.

•Coordinate, help direct, as well as perform, all required functions from initiation of intent to purchase through satisfactory delivery of material or services.

•Assure that material/services will be delivered on schedule, at negotiated price, and meet required quality standards. Handle backorders and resolve shortage issues.

•Setup and maintain items in the database, and manage purchase orders.

•Initiate necessary action to assure best value is received, customer delivery requirements are met, address any manufacturing issues, and initiate RMAs when needed.

•Achieve lowest possible cost for material, balanced against optimum quality and scheduled needs.



Dallas, TX

Executive Assistant (2 years tenure)

•Provide administrative support for Owner of retail clothing store with over $300,000 in annual revenue.

•Process payroll and responsible for all A/R and A/P, and maintain PO checkbook.

•Order and maintain sufficient levels of required supplies for store.

•Arrange group meetings – schedule meetings with all parties, arrange special meeting facilities, send meeting confirmation e-mails, prepare & distribute meeting materials.

•Handle business travel – book travel arrangements, coordinate out-of-town meeting schedule, prepare travel & expense reports.

•Maintain executive files – correspondence files, document files, and personnel office files.

•Prepare documents utilizing Microsoft Word, Excel and PowerPoint (letters, agendas, schedules, presentations).

•Responsible for all buying and merchandising of 2000 sq/ft retail clothing store.

•Keep designer lines fresh/current while maintaining adequate stock levels – ensuring highest profits and minimal markdowns.

•Run promotional ads and coordinate marketing campaigns.

•Handle customer complaints, process expense reports, and maintain 500 item+ website.

Dallas, Tx

Sr. Administrative Assistant (2 years tenure)

•Provide high-level administrative support for 78 Store Managers, 10 Field Consultants, and 1 Market Manager.

•Prepare payroll, handle customer complaints, process expense reports, and maintain all licensing for 78 stores.

•Responsible for preparing correspondence and assist with audio or video conference calls with field or other 7-Eleven personnel.

•Maintain departmental filing system including general correspondence, reports, etc.

•Run daily and weekly reports for Market Manager and Field Consultants, and maintain monthly spreadsheets.

•Coordinate travel arrangements and handles or route incoming telephone calls to appropriate personnel. Order and maintain sufficient levels of required supplies.

•Coordinate local quarterly meetings, prepare PowerPoint presentations.


Dallas, TX

Team Supervisor (1 year tenure)

•Responsible for managing 10-12 Customer Service Representatives, a Floor Lead, and Communications Coordinator in fast-paced environment.

•Handle escalated calls that include customer complaints and concerns, and act appropriately to resolve any problem.

•Provide weekly feedback and additional training to team members. Give every representative coaching and weekly feedback of their individual performance.

•Assist with hiring and termination of associates.

•Complete and administer monthly service observations, and monthly performance reviews to team members.

•Set monthly goal for team, and provide incentives for improving productivity, quality, and attendance.

•Created and updated forecasting for Department to help meet service level, scheduling, and real-time adherence monitoring using CentreVu and Avaya.

Kansas City, MO

Unit Manager (2 years tenure)
•Responsible for maintaining a Transfer Agent relationship with multiple mutual fund clients based in various states throughout the country.

•Manage all administrative processing and incoming call volumes for each client. Responsible for all corporate reports and queues being completed on a daily basis.

•Work with each client so they remain SEC compliant, and audit shareowners’ accounts to ensure they are accurately updated and maintained. Handle escalated calls from shareowners and brokers, and respond appropriately to resolve any problem.

•Provide feedback and additional training to all associates as the need arises.

•Assist with hiring and termination of associates.

•Give every operator coaching and weekly feedback of their individual performance. Create recognition and incentive programs for the Department.
Education
Texas Woman's University
Master of Business Administration
-
Payment Terms
None specified
References
Shirlene Youngman
Bonded Lightning Protection Systems, Coordinator
Phone# 940-300-0739
Kathy Golla
Advanced Lightning Technology, Chief Operations Officer
Provide high-level administrative support to a CEO and COO for a leading manufacturer with over $24 million in annual revenues. Phone# 214-455-5262
Aklilu Woldemariam
7-Eleven, Inc, Sr. Business Consultant
Provide high-level administrative support for 78 Store Managers, 10 Field Consultants, and 1 Market Manager. Phone# 214-802-4185
Monika Wood, MBA | Elance

Monika Wood, MBA