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Megan Nichols | Elance
 
176985602337900
Last Sign-in: Apr 20, 2014

Megan Nichols

Reliable, Accurate, Honest
   United States
  |  1:31 am Local Time

Overview

I pride myself for providing effective, fast, and solid work. I am efficient and driven and I understand the value of good communication between employer and employee. I am very interested in entrepreneurship, marketing, social media and blogging. I'm detailed oriented, organized, and motivated to provide excellent service.

I'm experienced in:

Social Media Marketing and Networking
Customer Service
Data Entry
Internet Research
General Admin Work
Email Etiquette
Editing and Proofreading

Read More »
Feb 18, 2014|Virtual Assistant|Private|Working
Dec 16, 2013|Other - Administrative Support|Private|Completed
|
5.0
Nov 12, 2013|Social Network Management|Private|Completed
Oct 15, 2013|Content Management|Private|Completed

View All »

Skills (6)

Tested
Creative Writing
English
Technical Writing
Email
Email Etiquette Certification
My Score
avg
Customer Service
Telephone Handling
Telephone Etiquette Certification
My Score
avg

Service Description

Customer Service:

When working customer service, I work as a direct link between customers and your business.

-Answer questions about company and/or products.
-Provide general information about company/products.
-Resolve customer complaints.
-Process returns and exchanges. Issue refunds.
-Build relationships between customers and company.

As a customer service representative I've worked for ecommerce sites, bloggers, and consultants (service based businesses). I've worked customer service through a variety of mediums.
-Outbound/Inbound Calling
-Email
-Facebook/Twitter/Google+
-Blog Comments
-Forums

There are many qualities required to provide excellent customer service. Because I enjoy helping others I find my work to be rewarding and Iżm always working to further improve my abilities.
-I understand the importance of adapting my attitude to match that of the company.
-I pride myself on being patient, friendly and compassionate with customers and clients.
-Attentive, detail oriented, and organized.
-Excellent communication skills. I pay attention and listen and then respond clearly.

I believe the best customer service is provided when one works with a genuine and enthusiastic attitude. Optimism and a positive outlook are vital for work such as this in order to avoid burnout or a negative attitude.




Fostering Connections through Social Media:

I believe social media should be used to build connections between companies and users. I assist companies with maintaining...

Read More »

Employment

Silver Insanity
Marketing, Database Entry
2011 - 2013
I was employed for an online retail company that provided me with valuable social media marketing and copy writing experience. My tasks included, but were not limited to, adding many items to...

Keywords

virtual assistant
marketing
research
writing
data entry
email
copy writing
social media
customer service
My Snapshot
4
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mnicholsj
Type
Individual
Member Since
October 2011
Elance URL
Verifications
0
Megan Nichols | Elance

Megan Nichols