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Monica Handa | Elance
 
176985602337900
Last Sign-in: Aug 20, 2013

Monica Handa

Beyond Professionalism - A Passion Called English!
   India
  |   Mumbai, Maharashtra

Overview

Minimum Hourly Rate $33

Masters in English Literature with 9 years of experience in Documentation, Content Development, Editing, and BPO Trainings
Documentation and Contract Management (non-legal) from concept/pre-kick-off to execution/release stagewhich entails understanding the project requirements, planning the document type, structure, and approach, liaising with work streams/SMEs, and creation and release of the document
Authored User Guides, Training Manuals, and Troubleshooting Database
Experienced in proofing and editing academic content for e-Learning...

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Skills (8)

Tested
Writing and Editing
Call Center Skills Test
My Score
avg
English Language Expert
Contract Management (Non Legal)
Technical Writing
Language Training
NELTS Certified
B1 Cerftification in German

Service Description

Technical Writing:
Accurate and efficient translation of processes and their descriptions into written documentation. Developing content which involves interaction over phone and emails with project managers/SMEs and translating their description of a process/product into a written document while explaining processes and sub processes, technology and hardware etc. that accurately describes a process/product
Ensuring specifications are accurately incorporated in appropriate sections of the drafted documents. Referencing key source documentation as required
Coordinating via email and phone with project managers/management teams to ensure the completeness and accuracy of drafted document
Creating Business Requirement Documents (BRD)
Authoring troubleshooting/help manuals
Authoring Training Manuals
Authoring User Guides

Example - As a part of the Healthcare Sofware, I have authored the features and processes to use a hospital management system using tools like Microsoft Word, Robohelp 5.0, Framemaker 7.0, Adobe Acrobat Professional 8.0, Snag IT. The project included documenting user manual as well as managing Change Requests (CRs) by updating existing documentation and clearing error logs based on functional design and user interface data and interactions with onshore SMEs and on site project engineers for understanding the functionality of the application and the user processes.

Conten Development

Experienced in proofing and editing story boards related to...

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Education

Unversity of Pune
Masters in English
- 2004
Overview  |  Job History  |  Resume/C.V.

Keywords

Post Graduate in English Literature
Technical Writing
Content Development
Proof Reading
Editing
Customer Service/Support Calls
Training
English Language Expert
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
Monica_Handa
Type
Individual
Member Since
December 2012
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Monica Handa | Elance

Monica Handa