Masters in English Literature with 9 years of experience in Documentation, Content Development, Editing, and BPO Trainings
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Documentation and Contract Management (non-legal) from concept/pre-kick-off to execution/release stagewhich entails understanding the project requirements, planning the document type, structure, and approach, liaising with work streams/SMEs, and creation and release of the document
Authored User Guides, Training Manuals, and Troubleshooting Database
Experienced in proofing and editing academic content for e-Learning...
Accurate and efficient translation of processes and their descriptions into written documentation. Developing content which involves interaction over phone and emails with project managers/SMEs and translating their description of a process/product into a written document while explaining processes and sub processes, technology and hardware etc. that accurately describes a process/product
Ensuring specifications are accurately incorporated in appropriate sections of the drafted documents. Referencing key source documentation as required
Coordinating via email and phone with project managers/management teams to ensure the completeness and accuracy of drafted document
Creating Business Requirement Documents (BRD)
Authoring troubleshooting/help manuals
Authoring Training Manuals
Authoring User Guides
Example - As a part of the Healthcare Sofware, I have authored the features and processes to use a hospital management system using tools like Microsoft Word, Robohelp 5.0, Framemaker 7.0, Adobe Acrobat Professional 8.0, Snag IT. The project included documenting user manual as well as managing Change Requests (CR’s) by updating existing documentation and clearing error logs based on functional design and user interface data and interactions with onshore SMEs and on site project engineers for understanding the functionality of the application and the user processes.
Experienced in proofing and editing story boards related to...
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