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Monica Cheese-McLean | Elance
 
176985602337900
Last Sign-in: May 9, 2014

Monica Cheese-McLean

HR & Customer Service Administrator
   Jamaica
  |   Kingston 10, Jamaica

Overview

To enhance efficiency and achievement of objectives in an organization through the skills, training and experience gained by human resource and customer relations practised through the years.

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Skills (7)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
English
English Vocabulary Test (UK Version)
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Email
English Spelling
English Spelling Test (UK Version)
My Score
avg
Passed

Service Description

I am passionate about serving people and ensuring that as much as is possible their needs are met and have worked as a Human Resource Administrator for 81/2 years and as a Customer Service Representative for 5 years. I have also worked as a secretary for over 20 years experience as a Secretary.

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Employment

Pepsi-Cola Jamaica
Customer Service Representative
2008 - 2013
Pepsi-Cola Jamaica
Human Resource Administrator
2000 - 2008

Education

Life Office Management Association
Associate, Customer Service
-
Life Office Management Association, Incorporated
Associate, Insurance Agency Administration
-
University College of the Caribbean
Bachelor of Science in Human Resource Management
2008 - 2011
Management Institute for National Development
Diploma in Human Resource Management
2005 - 2006
Elathos School of Business
Certified Professional Secretary
1993 - 1994
Overview  |  Job History  |  Resume/C.V.

Keywords

Human Resource
Customer Service
Data Entry
Transcription
Admin Support
Excel
Telemarketing
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
monmclean
Type
Individual
Member Since
January 2014
Elance URL
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0
Monica Cheese-McLean | Elance

Monica Cheese-McLean