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Digitech Outsourcing Solutions (DOS)

Customer Service, Admin Support and Writing PROs
   Pakistan
  |   Lahore, Punjab
  |  3:42 am Local Time
One or more team members at Digitech Outsourcing Solutions (DOS) are verified.  Learn More

Overview

DOS is a BPO firm based in Lahore, Pakistan currently offering Customer Support, Admin Support and Content Writing services to clients all around the globe including countries like US, Canada, UK, Australia, Germany and many more. We have been in business for 3+ years.

Our core competencies include:

- Customer Support and Call Center
- Administrative Support
- Content and Blog Writing

We pride in on time delivery of high quality work and client satisfaction is our main priority!

We do what we are best at and always do it right !...

Read More »
Sep 2, 2015|Mailing List Development|Private|Working
Sep 2, 2015|Research|Private|Working
Sep 1, 2015|Data Entry|Private|Working
Sep 1, 2015|Data Entry|Private|Working

View All »

Portfolio

We have a dedicated 10Mbps internet connection and we can work without interruption !
Our duties include: - Monitoring Zendesk support system for new tickets and follow ups...
Our duties include: - Monitoring desk.com helpdesk system - Answering questions about...
- Data Entry from manta.com - Research on company website and email addresses
- Collection of data points from different time-use graph - Entry of all data into Excel
Resonsibilities include: - Monitoring of product prices using wisepricer.com -...
Job responsibilities included following: - Research on Vehicle manufacturer and model...
http://carzz.co
- We process orders received in Seller Central using a supplier website - Once...
- Reviews and ratings research for top 100 NYC restaurants - Data Entry of Reviews into...
- Data Entry of Restaurant Menus into website back-end - Typing of Image menus and data...
- Web research to find hotspots and other places of interest in Charleston, SC - Data...
- Data Entry of new contacts and their birthdays into sendoutcards.com - Research of...
- Collection of HTML source code into txt files using archive.org
We use ERP to effectively manage our resources, allocate employees to tasks and monitor...
Admin team and the web researchers
Laptops used in Office
Laptops used in Office
Laptops used in Office
Laptops used in Office

Skills (25)

Tested
Customer Service
Customer Service Test
My Score
avg
Call Center Skills
Call Center Skills Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
Passed
HTML
HTML 4.01 Test
My Score
avg
Passed
Email Handling
Email Etiquette
Helpdesk
Help Desk Certification
My Score
avg
Passed
Data Entry
Administrative Support
Virtual Assistant
U.S. Culture
Computer Skills
Creative Writing
Content Writing
Content Moderation
Writing
English Grammar
English Spelling
English Proofreading
Microsoft Office
Research
Technical Support
Typing
Internet Research
customer service

Service Description

Customer Support:
This includes but is not limited to following:
- Call Center service with inbound and outbound campaigns (not interested in telemarketing) - 24/5
- Email handling and Live Chat - 24/7
If you are a small but growing setup and need someone to be available round the clock, we are the right fit for your needs. We begin as low as $100 a month !

Helpdesk systems we have used:
Kayako, Zendesk, Desk.com, Freshdesk, Groove, Zopim, Live Chat Inc and few more.

Our Agents are very skilled, can speak and write English fluently and can speak in neutral accent. Contact today for voice samples.

Admin Support:
Let us do the repetitive and time consuming work for you! Below are few of all things we do:
- List Building for marketing campaigns
- Researching specific titles in an industry with contact details
- Email and Phone number research
- Data Entry and data scraping
- Order Processing via Amazon and eBay and other Ecommerce platforms.
- Typing scanned images at speed of 90+ WPM and 100% accuracy
- Other Repetitive tasks as per the need

Content Writing:
We have written many articles ranging from 100 words to 2500 words on different niches including Ebooks. Types of content we wrote includes:
- Amazon Review Writing
- Product Description and review writing
- Blog Content
- SEO friendly article writing
- eBooks
- And many more...

Read More »
Overview  |  Job History  |  Portfolio  |  Team  |  About the Company

Keywords

customer support
call center
phone support
virtual assistant
email handling
email support
live chat
data entry
wordpress
typing
writing
review writing
blog writing
internet research
list building
email research
phone number research
amazon seller
amazon
ebay
Company Snapshot
6
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.9
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
moonismansoor
Type
Company
Member Since
June 2010
Elance URL
Verifications
0
Groups
Digitech Outsourcing Solutions (DOS) | Elance

Digitech Outsourcing Solutions (DOS)