“I'm very surprised by these ratings, many are demonstrably false. There's an apparent conflict of interest with this client being a Sales & Marketing Contractor as well. I knew that when this client tried to get me to take the project OFF elance, something was wrong.
My team put forth a great deal of effort to revive cmvanvleet's campaign, extremely late in the season for their target events. We were starting to see results when the project was suddenly ended. Other setbacks created by the client included:
~ Client started the project a week late so I gladly postponed kick-off to accommodate the buyer's needs.
~ I'm not sure why, but the client suddenly stopped the project during the second week, (shortly after the first event was booked).
~ A few days later, the client resumed the project, however much of our work was erased from the system. I was supposed to get commission on the events that I booked, but the client made sure that wasn't going to happen.
~ We learned their CRM and followed their instructions to the letter. We got very encouraging responses from the prospects. In fact, the client complimented our performance many times verbally and via email in terms of the quality of our work; including design / layout, copy writing, promotional material, cold calling and documenting conversations & results, etc. We got EXCELLENT reviews from the client during the project -- nary a mention that we should change our approach, or that any aspect of our work was sub-par.
Here are some quotes from the client via email:
9/17 - "Looks great Jon! This content is approved"
9/17 - "Great job Jon!"
9/17 - "Yay! Looking forward to it! Marcie is an awesome contact"
9/19 - "Great job this week. We're definitely moving in a solid direction"
9/24 - "Yep that's great Jon."
9/25 - "Excellent! I'm so glad - knew you'd learn something from the webinar"
9/27 - "Most importantly, thanks for all you've done this week to help me reach kids with this book"
10/2 - "Sweet! Way to go! Look forward to hearing more!"
?10/3 - "Jon - I was reviewing my budget numbers today and I'm going to have to make some changes. Let's hold off on calling next week"
At this point, the client cancelled the project, then resumed the project, then canceled again a week later. I understand getting a poor "QUALITY" rating if I was getting sub-par results, however this was obviously not the case -- Even according to the client! I would have expected the client to voice concerns DURING the project, as opposed to after it was over.
Since this buyer is also a contractor within the Sales & Marketing category, we're effectively competitors. My team has never received less than a 5-star rating from any client, and I will dispute these ratings based blatant abuse of the rating system.
Before client ended the project, I was told they were cancelling their elance account. When they asked me if I would go off elance, I respectfully declined, as that is against the ToS.
What started as a successful project with praises from the buyer, and positive results, morphed a situation where client essentially sabotaged any possibility of a successful project.
The following ratings are provably false:
In terms of cost I don't understand how the client awarded four stars. The budget for this project was clearly outlined in the RFP and was mutually agreed upon before the project started:
Budget = $16.44 / hour
Hours per week = 10 hours / week
Duration = "Not Sure" (5 weeks actual)
*The project lasted 5 weeks, so the max budget was $822. The total amount actually invoiced was $790.76 -- $31.24 UNDER budget! This fact alone is evidence that the ratings given by the client are intentionally skewed.
I answered all of the client's phone calls immediately. I responded to all of the client's emails within 1-2 business days.
The RFP clearly defined 8:00 am - 5:00 pm CST. All of my time-sheets reflect hours worked during that window.”