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Wilkins A. | Elance
 
176985602337900
Last Sign-in: Aug 31, 2012

Wilkins A.

Translator, Customer Service, and Systems Expert
   India
  |   Bangalore, Karnataka
  |  6:57 am Local Time

Overview

Minimum Hourly Rate $11

Have acquired an extensive knowledge in computer applications. Have at least 2 years professional experience working as an Apple Advisor for Aditya Birla Minacs in Bangalore, India. Having done this made me gain quite some understanding and manageability skills in customer service. I also do have both CISCO CCNA and Microsoft MCITP certifications and currently looking forward to the ORACLE database administration certification.
Also have gained extensive experience in French to English translation the fact being am bilingual, and have...

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Apr 24, 2012|Other - Sales & Marketing|Private|Completed

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Portfolio

Customer is King. A satisfied and happy customer is key to high quality of service
Being versed with both English and French, translation in both languages is an aptitude...
Know how to build and maintain networks for home and small businesses
Plan, Design, Implement, and support the Microsoft windows 2003, 2008
Very comfortable with Word, Excel, Powerpoint

Skills (10)

Tested
Translation French English
Customer Service
Management Skills
Knowledge of Microsoft Office
Windows XP Administration
Windows 7 Administration
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
iPhone App Development
Cisco
Translation English French
English To French Translation Skills Test
My Score
avg
Passed

Service Description

- Sales representative to proficient customers

- Able to analyze,multi-task and efficiently do my work within the required time

- Helped customers into troubleshooting their defective Apple products

- Guided them into software updates

- Made online sales on basic and necessary peripherals, applications

- Very dynamic and hard working

- Make sure to deliver concrete and standard results as per employer needs

- Highly proficient in both written and spoken English and French languages

- Quick and responsive translator

- Very comfortable with most Windows-based and Mac-based applications like Microsoft office, iLife, iWork

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Employment

ADITYA BIRLA MINACS, Bangalore, India
APPLE ADVISOR
2010 - 2011
Technical Customer Service Representative for APPLE Inc. at ADITYA BIRLA MINACS, Bangalore, Karnataka, India. Educated customers on the importance of buying the AppleCare Protection Plan for...

Education

Metric Systems Intergration, Douala, Cameroon
Cisco Certidied Network Associate
-
Government Bilingual High School, Deido, Douala, C
General Certificate of Education, Advanced Level
2005 - 2007
Government Bilingual High School, Deido, Douala, C
General Certificate of Education, Ordinary Level
2004 - 2005
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Computer literate
Translation
Networking
Marketing
Customer Service
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Private
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Identity
Username
moriati
Type
Individual
Member Since
April 2012
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Wilkins A. | Elance

Wilkins A.