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Moroni B. | Elance
 
176985602337900
Last Sign-in: Sep 16, 2014

Moroni B.

Expert SEO, Technical, and Creative Writer
   Philippines
  |   San Jose Del Monte, Bulacan

Overview

Minimum Hourly Rate $11

Knowledge Management and Technical Writing

Lead the design, creation and maintenance of customer-facing and agent-facing knowledgebase articles that meets the needs for issue resolution through self-help channels. Work with product marketing and engineering teams to translate technical documentation in to easy-to-read and understand format for end-users consumption. Support the development of the company’s support site through restructuring and knowledge management of existing content. Encourage internal users and customer-facing...

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Skills (10)

Tested
Business Process Improvement
Business Analysis
Content Management
Team Management
Content Development
Content Writing
BPO
Coaching
Customer Satisfaction
Quality Assurance

Employment

RingCentral
Knowledge Base Management
2014 - Present
Support Site Management and Development Conduct regular audits to ensure that knowledgebase articles are relevant and up-to-date. Contribute to the development and improvement of the design of...
Cisco
Assistant Manager, Web Content Management
2013 - 2013
People Management and Project Management Lead a team of Technical Writers and Content Analysts from 2010 to present. Ensures that each project has enough resources, and be kept on track to...
Linksys
Operations Team Lead
2009 - 2010
Sutherland Global Services
Quality Assurance Team Leader
2008 - 2009
Yellow Belt Six Sigma Practitioner. Leads a Team of 8 Quality Assurance Specialists.
Minacs
Quality Assurance Specialist
2007 - 2007
QA Analyst, VOC Analysis, Six Sigma Yellow Belt
TeleTech
Quality Assurance Specialist
2006 - 2007
Conduct Transaction Monitoring and Coaching. Prepares Reports on a Daily, Weekly and Monthly Basis

Education

Francisco Homes Learning Academy
Elementary School
-
University of the Philippines
BA Anthro
-
Quezon City Science High School
High School
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
morobabia
Type
Individual
Member Since
September 2014
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Moroni B. | Elance

Moroni B.