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Jennifer B. | Elance
 
176985602337900
Last Sign-in: May 15, 2011

Jennifer B.

Versatile, experienced IT professional
   United States
  |   Oklahoma City, OK
  |  8:35 am Local Time

Overview

For the past ten years I have been working as a technician in a corporate helpdesk environment. As a part of that team, I have worked extensively with enterprise customers, providing them with help desk solutions tailored to their specific needs. Those needs varied from pure hardware triage and diagnosis to complete software break-fix support. I am a veteran with anticipating and exceeding the needs and expectations of corporate customers.

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Skills (6)

Tested
Computer Aptitude Test
My Score
avg
Computer Skills Test
My Score
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Computer Technician Test
My Score
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Help Desk Certification
My Score
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Customer Service Test
My Score
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Call Center Skills Test
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Office Skills Test
My Score
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Service Description

Technical jack of all trades with a proven service track record and a strong background in web design

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Employment

Dell Inc
Technical Support Analyst
2006 - Present
Support of business customers in an enterprise service desk format as part of Dell's Global Service Desk. Initial assignment was with Park Nicollet, a managed healthcare provider for which we...
Teleflora Technologies
Level II Eagle Support
2006 - 2006
Support of Teleflora's member florists in using their mid-range point of sale software package, Eagle POS. Additionally serve as first contact to support those customers on all hardware and...
Cingular Wireless/AT&T Wireless
Tier II Technical Support Consultant
2002 - 2006
Tier two support of internal customers and end-users. Direct support of wireless devices on both the GSM and TDMA networks, as well as troubleshooting of network and system issues. Working...
Inter.net
Technical Support Level III
2001 - 2002
Technical and customer support to end users of consumer-base Internet Service. A position at that level required leadership in a team environment, training junior team members and serving as acting...

Education

Kennesaw State University
Information Systems
1997 - Present
Berry College
Animal Science
1995 - Present
Overview  |  Job History  |  Resume/C.V.

Keywords

helpdesk
technical
service desk
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Identity
Username
mosaicwolf
Type
Individual
Member Since
January 2011
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Jennifer B. | Elance

Jennifer B.