I am a management graduate with vast experience (over three years) in administration, customer care and management. My strengths include; proficiency in all MS Office applications and quick books, typing speed of 50 wpm, excellent customer care & communication skills. I can do all administrative work, data entry, data mining, data processing, data conversion & internet research, business plan and proposal creation or modelling, article writing & proofreading, on-line and off-line marketing. With a first class management degree and currently doing an MBA, I can be a great asset to your team.
I have worked with a couple of organizations in different positions which include; customer care manager, Administrator, Food and beverages manager and intern. I worked for a company called Star DTV (U) Ltd capturing customer data onto a web-based data base. With this experience, I can do all types of data entry and typing work with a high level of accuracy and speed to meet deadline. I worked as an administrator at the Makerere university business school for a year. I am skilled at report writing, scheduling, emailing, telephoning, filing, budgeting, letter writing, maintaining calendar, coordinating workflow and research.
I have been at the helm of different departments in two organizations as a manager; I these capacities, I was charged with planning, monitoring, controlling, organizing, leading, team building and development, conflict management among other tasks. I have a first class degree in hotel management; this shows how hard working and dedicated I am. I will always achieve what ever I set my mind to accomplish.
2007 - 2010
Star DTV Co. Ltd
Customer care manager
2011 - 2012
Maintaining cash controls, Balancing daily cash and delivering it to the bank, personnel administration (Attendance, Leaves, Employee benefits), purchasing, maintaining accounts payable and managing office operations
Customer service and care. This includes; ensuring maximum customer satisfaction, Welcoming customers and make them feel at home and creating a long term business relationship between the company and customers.
Selling and marketing of company products which include; Decoders, TVs, Digital TV phones and monthly subscriptions. This involves applying selling techniques to turn potential customers into actual customers.
Customer complaints handling. This involves handling all customer complaints receptively as they come in, assuring customers and managing complaints in a way that is satisfactory to the customer.
Balancing daily cash and delivering it to the Bank.
Manage the repair and maintenance of computer and office equipment
Preparation of the budget.
Ensure customer data is entered into the system using Database software.
Ensure transactions are properly recorded and entered into the computerized accounting system.
Makerere University Business School
2010 - 2011
I was charged with the following;
Manage the filing, storage and security of documents.
Respond to inquiries.
Manage the repair and maintenance of computer and office equipment.
Supervise customer services and respond to customer inquiries.
Coordinate work flow.
Update and chase delegated tasks to ensure progress to deadlines.
Keep projects on schedule.
Maintain procedures manual to ensure consistent performance of routines.
Compose correspondence/reports for own or boss signature.
Arrange essential mail in priority action order for boss.
Check deadlines on incoming requests and put preliminary work in play.
Process replies on own initiative or from bosses' dictation or notes.
Research, draft or abstract reports.
Maintain calendar; ascertain which events require boss's presence.
Fix commitments to maximize boss's time efficiency; allow decision/desk time.
When boss chairs meetings.
Handle all inquiries within my capacity.
Arrange "callbacks" to protect boss's time.
Provide back-up materials for callbacks.
Route calls elsewhere as needed.
Do phone surveys/inquiries as needed.