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Lady Maureen Teves | Elance
 
176985602337900
Last Sign-in: Jan 16, 2015

Lady Maureen Teves

data entry (newbie)
   Philippines
  |   liloan, cebu

Overview

Minimum Hourly Rate $3

I have a lot of experiences dealing with very frustrated customers when I worked for a travel account for more than 2 years. The job allowed me to learn the soft skills needed in order to take control of the call and be very firm as well of the policy.

With regards to customer satisfaction scores I get an average of 90%.

Friendly and calm throughout a phone conversation, never had I experienced that I showed any sign of disengagement/being angry on the phone. I always maintain my composure.

As a team lead I have very keen eyes and ears...

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Skills (10)

Tested
English Speaking Test
My Score
avg
English To Tagalog (Filipino) Translation Skills Test
My Score
avg

Employment

Aegis PeopleSupport
Team Lead
2008 - 2010
The last position I held was a team leader for a travel account. I stayed with the company as an agent for a year and a half and my experience as a team lead is about 8 months. I am an expert in...
Overview  |  Job History  |  Resume/C.V.

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moshtvs_7
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Lady Maureen Teves | Elance

Lady Maureen Teves