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Laban G. | Elance
 
176985602337900
Last Sign-in: Mar 3, 2013

Laban G.

Exceptional IT and Customer Service Professional
   Kenya
  |   Nairobi, Nairobi
  |  6:08 am Local Time

Overview

Minimum Hourly Rate $5

My goal and objective is to use my skills and experience to meet and exceed your virtual needs.

I will employ my professionalism to offer Web Research, Transcription, Word Processing, Data Entry, Project Management, Customer Support, Virtual Administration and any other virtual assistant job.

As an Independent Contractor I believe in satisfying my customer's needs.

My Strengths are outlined below;

-Good organizational and time management skills
-Highly computer literate and analytical
-Proficiency in MS Office Applications...

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Skills (3)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Technical Support
Internet Access

Service Description

I can provide the following services with best quality work output:

1. Admin Support with IT skills
2. Web Research
3. Data Entry
4. Transcription
5. Word Processing
6. Project Management
7. Customer Service and Support
8. Virtual Administration & Assistant
9. Bulk Mailing
9. Email & Chat Support

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Employment

iWayAfrica Kenya Ltd
Customer Support Supervisor
2011 - Present
Responsibilities Providing supervision to customer support staff and overseeing operations Planning, prioritizing and delegation of work tasks to ensure proper functioning of the call center...
Africa Online (K) Ltd
Customer Support Supervisor
2008 - 2011
- Providing supervision to customer support operations - Designating, distribution of tasks and coordinating work activities to accomplish call volume - Ensuring resource availability and meeting...
Africa Online
Customer Service Representative
2007 - 2008
First point of contact for all customers and providing technical support via Email, Telephone, Walk-in and Site Support Resolving all technical issues reported to the call centre in a timely...
Managecom Systems Limited
Interim Change Agent
2005 - 2006
Involved in the implementation of OmniFlow System An Enterprise Process Management and Workflow Automation System. Performed installation of the web control and set up of the new system as well...

Education

Kenya Institute of Management
Management Studies
2012 - Present
Strathmore University
Management of Information Systems
2004 - 2006

Keywords

Admin Support
Web Research
Transcription
Word Processing
Data Entry
Project Management
Customer Service and Support
Virtual Administration
Email and Chat Support
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
mr_labz
Type
Individual
Member Since
February 2013
Elance URL
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Laban G. | Elance

Laban G.