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Mary rose A. | Elance
 
176985602337900
Last Sign-in: Apr 21, 2014
Sorry, I am not available for new work at this time.

Mary rose A.

skilled customer service rep. & virtual assistant
   Philippines
  |  12:00 am Local Time

Verified Freelancer

Mary rose A.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

With 9 years of experience in Customer Service and Administrative Assistance, I can guarantee excellent results. I have impeccable English grammar both in speaking and writing. I am experienced in handling inbound calls, chat support and email marketing from different US and Australian based companies of different fields such as telecommunications, financial institutions and retail companies. I can determine customerís needs through enhanced probing techniques, then promotes and recommends products and services based on interests to...

Read More »
Jul 16, 2013|Virtual Assistant|Private|Completed
May 13, 2013|Customer Service|Private|Completed
|
5.0
May 5, 2013|Virtual Assistant|Private|Completed
Apr 24, 2013|Virtual Assistant|Private|Completed

View All »

Portfolio

Skills (9)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Adobe Photoshop
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Time Management
Email
English
English Grammar
Online Writing
chat

Service Description

*Customer Service ( Email, Phone and Chat Support)
*Inbound and Outbound calling

SOFTWARE HANDLED:
Citrix, CRM, LivePerson, Mailchimp, Aweber, Zendesk, Gtalk, Skype, IE, Google Chrome, Firefox, Maxthon, Adobe Reader, PDF converter , Adobe Photoshop CS2, Magicjack, Google Earth/Google Map, Facebook, Twitter and LinkedIn, Ccleaner, Avast and McAfee.

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Employment

Elance
Customer Support
2014 - Present
- I respond to users' inquiries via chat and email for Elance in an efficient and effective manner. I also evaluate, troubleshoot and follow-up on customer issues
oDesk Corporation
Customer Service Representative
2013 - Present
I provide help ticket and chat support for the oDesk users.
Alta Resources
Customer Service Representative / Back Office Repr
2009 - 2012
I handled inbound call, email and chat for a US clothing line with regard to order placing, tracking, billing and shipping information. I also handled Back office support for a US retail store...
IBM
Customer Service Representative
2005 - 2008
- Handled inbound calls for a US telecommunications account. - Email support for an Australian auction site

Education

Ateneo De Davao University
AB Communication Arts
2000 - 2004

Keywords

customer service
email marketing
chat support
data entry
zoho
zendesk
mailchimp
email support
customer support
virtual assistant
My Snapshot
5
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
mrsacoba
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Mary rose A. | Elance

Mary rose A.