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Myra May Lahoylahoy | Elance
 
176985602337900
Last Sign-in: May 6, 2015

Myra May Lahoylahoy

Customer Service & Virtual Assistance Expert
   Philippines
Cebu
  |  12:49 pm Local Time

Overview

Minimum Hourly Rate $11

Myra May Lahoylahoy is a Mass Communication graduate with marketing, public relations and airline customer service experience in a multinational environment before becoming a full time virtual assistant. She is a highly-organized and detail-oriented individual with strong administrative, communication, writing and customer service recovery skills. She is also social media and content research expert too.

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Skills (10)

Tested
Microsoft Word
My Score
avg
English Grammar
My Score
avg
Passed
English Spelling and Grammar
My Score
avg
Passed

Service Description

I specialize in the following:

Applications:
- Asana
- Basecamp
- Blogger
- Dropbox
- Ektron
- Evernote
- Flickr
- Gmail
- Google Apps
- Hootsuite
- iCloud Calendar
- Kajabi
- Knoahsoft
- Mailchimp
- Microsoft Office and Outlook
- PicMonkey
- Time Doctor
- URL shorteners e.g bit.ly
- Wordpress
- Wishpond
- Yammer
- Solve360 CRM

Administrative Support tasks
- Audio and video transcription
- Calendar management
- Content management
- E-Mail handling
- Excel worksheet/Template creation
- Events assistance and management
- Project management
- Travel itinerary arrangement and coordination
- Other admin tasks as required

Data entry, research and conversion tasks:
- Company contacts
- Conversion of MS Word/Excel/PowerPoint to PDF
- Conversion/transcribe/typing of PDF to MS Word/Excel/PowerPoint
- Internet research
- Invoices and other receipts
- Products search

Computer skills
- Copy and paste
- Folder organization
- Image resize and upload/download
- Internet research
- Photo editing
- Speed typing






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Employment

Cazaly Communications
Virtual Assistant
2014 - Present
CebuWebServices
Digital Marketing Specialist
2013 - 2014
> Assisted in optimizing clientsí websites for search engines > Provided assistance in social media consulting, monitoring and management services > Assisted in the creation and implementation of...
Shangri-La Hotel, Qaryat Al Beri Abu Dhabi
Communications Coordinator
2011 - 2013
> Supported the coordination of the hotelís activities and promotion. > Assisted in the management of the hotelís online presence in Facebook and the internet through its website. > Assisted in the...
Etihad Airways
Team Leader
2008 - 2010
> Handled customer complaints escalated by agents > Monitored the call flow in terms of service level, handling time and call abandon rate > Supervised agents in terms of attendance and...
Etihad Airways
Contact Center Agent
2006 - 2008
> Handled flight reservation and information using Amadeus Vista > Handled customerís enquiries and complaints regarding bookings and fares > Action queues and flight delays > Involved in...
Qatar Airways
Call Center Representative
2005 - 2006
> Handled flight reservation calls using Amadeus > Quoted published fares to travel agents > Handled customerís enquiries > Reminded passengers of their flight reservation & time limit to purchase...
ABS-CBN Corporation
Project Staff
2004 - 2005
> Cataloged all entertainment programs into Archives Cataloguing System. > Assisted video researchers in obtaining video files from the library. > Turned over tapes into Tape Monitoring System. >...

Education

University of the Philippines Cebu College
Bachelor of Arts in Mass Communication
- 2002
Overview  |  Job History  |  Resume/C.V.

Keywords

Data entry
Transcription
Typing
Research
Microsoft word
Microsoft excel
copy paste
Virtual assistant
Customer service
Writing
My Snapshot
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Elance Level
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  • 12 months
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Clients
Total
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Identity
Username
msabaldan
Type
Individual
Member Since
May 2015
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Myra May Lahoylahoy | Elance

Myra May Lahoylahoy