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Rossavi Roque | Elance
 
176985602337900
Last Sign-in: May 11, 2015

Rossavi Roque

Customer Service, Sales, Lead Generation
   Philippines
Baao
  |  10:47 pm Local Time

Overview

Minimum Hourly Rate $5

I am currently employed as a Sales Representative at Concentrix Daksh Services, Ive been with the company for almost 1 year and 6 months. My task is to answer phone calls, take the orders of our Customers and to UPSELL and CROSS-SELL our products and services. I also spent 1 year at Sutherland Global Services as a Sales Representative. I was the Top Agent in our LOB when it comes in SALES, AHT(average handling time), and ATTENDANCE.

I studied Bachelor of Science in Business Administration, Major in Banking and Finance at the Ateneo de Naga.

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Portfolio

About Myself Educational Background Job Background
About Myself Educational Background Job Background

Skills (8)

Tested
Telephone Support
Communication Skill
Phone Etiquette
Sales Lead Generation
telemaketing

Service Description

As a Sales Representative, my main task is to help customers
in placing their orders(online/over the phone),we create customers profile and assist them with their concerns. We Upsell and Cross Sell products and services that customers purchases. We also promote the "Financial Card" of the Company. Our Metrices includes: Sales Per Call, E-mail Acquisition, Card Acquisition, Average Handle Time(less than 5 minutes and 20 seconds) and
Quality Scores(greater than 85%).

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Employment

CONCENTRIX DAKSH SERVICES
Customer Service Representative/ Sales/ Front line
2013 - Present
Customer Service Representative/ Sales/ Front liner Specialist Account: SHAMROCK Top agent in SALES, AHT and QUALITY
SUTHERLAND GLOBAL SERVICES
Business Consultant
2012 - 2013
Business Consultant/ Customer Service Representative/ Sales/ Front liner Specialist Account: INTUIT QUICKBOOKS Top agent in SALES, AHT and NPS

Education

Ateneo De Naga University
Bachelor of Business Administration (B.B.A.), Bank
2008 - Present
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Customer Service
Sales
Generate Lead
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Identity
Username
msrossroque
Type
Individual
Member Since
April 2015
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Rossavi Roque | Elance

Rossavi Roque