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Muhammad Arsalan | Elance
 
176985602337900
Last Sign-in: Jul 17, 2012

Muhammad Arsalan

data analyst and data entry expert
   Pakistan

Overview

Minimum Hourly Rate $5


I have strong industry experience that touches all business and technical aspects of customer care and support, outsourcing, technology, graphics, operations and management. Defining and clarifying all aspects of Customer Relationship Management (CRM) from strategic vision to process re-engineering across a wide range of large multi-location and multi-national Outsource Service Providers.

Solid leadership skills and the ability to communicate a vision and align the organization and teams efforts towards achieving set goals.

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Skills (10)

Tested
Data Structures
English
Call Center Skills
Microsoft Word
Microsoft Excel
Computer Skills
Customer Service
Email
Helpdesk
Knowledge of Microsoft Office

Service Description

specialties and skills:

- Customer/Client Services & Management
- Internet Research
- Data Entry
- Data analysis
- Data collection
- Internet browsing
- Word Processing
- Email handling
- Email support
- Email marketing
- Ads posting
- Social media marketing
- Project Management & Analytical skills
- Email Advertising

-I am working as a Representative of Telenor one of the leading cellular company, whose task is to satisfy the customers with the vision of FCR first call resolution. Including the maintenance of KPIís.

-I am a consistent top performer, based on excellent performance, was also given liabilities.

-Multitasking on 10 client applications to resolve customerís issues/concern keeping in mind that customer is 100% satisfied in terms of resolution & behavior.

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Employment

trg (the resource group) telenor campaign
customer support executive
2010 - Present
-I am working as a Representative of Telenor one of the leading cellular company, whose task is to satisfy the customers with the vision of FCR first call resolution. Including the maintenance of...

Education

university of karachi
bachelors in commerce
-

Keywords

- Online -assistance - Online-help - Data-analysis - Data-entry - Data-collection - Internet-research - Internet-browsing - Craigslist-posting - Email-handling - Email-support - Email-marketing - Data-sheet-writing - Analysis - Microsoft-excel - Microsoft-word - Oracle-siebel-crm - Customer-support - Social-media-marketing - Project-management
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
muhammad-arsalan
Type
Individual
Member Since
June 2012
Elance URL
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0
Muhammad Arsalan | Elance

Muhammad Arsalan