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Ferdinand Legaspi | Elance
 
176985602337900
Last Sign-in: Dec 1, 2013

Ferdinand Legaspi

Rockstar Customer Service Rep/Virtual Assistant
   Philippines
  |   Sagay City, Negros Occidental
  |  7:53 pm Local Time

Overview

Minimum Hourly Rate $7

I have three years worth of experience in different BPO companies and another three years of experience in oDesk (no experience in Elance yet but I am hoping to build it).

Read More »
Nov 26, 2013|Other - Sales & Marketing|$0|Working
Dec 29, 2011|Customer Service|$0|Completed

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Portfolio

Skills (10)

Tested
English Spelling
English Spelling Test (U.S. Version)
My Score
avg
Online Writing
Online Article Writing and Blogging Test (U.S. Version)
My Score
avg
English
English Speaking Test
My Score
avg
U.S. English Basic Skills Test
My Score
avg
U.S. Word Usage Test
My Score
avg
Passed
Understanding differences in British and American English Test
My Score
avg
Computer Skills
Computer Aptitude Test
My Score
avg
English Grammar
U.S. English Grammar Test (For Writing Professionals)
My Score
avg
Customer Service
Customer Service Test
My Score
avg
zendesk
Analytics
Analytical Skills Test
My Score
avg
Telemarketing
Telephone Handling

Employment

FamilySearch Indexing
Indexer and Arbitrator (Volunteer)
2013 - Present
As an indexer, I enter data taken from public documents such as birth certificates, passenger lists, marriage contracts, etc. to the indexing program. As an arbitrator, I decide from two sets of...
GTeam FZ LLC
Level 1 Support Agent
2012 - 2013
oDesk
Quick Start Representative
2010 - 2012
I contacted new clients to proactively offer assistance. I conducted WebEx meetings per clients' requests and acted as their account manager for their first 60 days of using the site. I was also...
Aegis People Support
eRep
2008 - 2009
I was a customer service representative of Washington Mutual, which was later taken over by JP Morgan Chase.
Xlibris
Publishing/Marketing Consultant
2007 - 2008
I was a publishing consultant for Xlibris where I did telemarketing jobs calling authors interested in signing up for a publishing package of the company. Within three months, I was promoted to be...
Convergys
Customer Service Representative
2007 - 2007
I was a customer service representative for Microsoft. In August 2007, I was ranked as the number one rep based on overall performance.
iSolutions Outsource Asia, Inc.
Telemarketer
2006 - 2007
I was a telemarketer for I/O Asia where I was able to handle seven different accounts (one at a time). This was my first job and even though I was the youngest and most inexperienced, I was able to...

Education

University of the Philippines
BS Metallurgical Engineering
2002 - 2006

Keywords

customer service rep
customer service
customer support
zendesk
data entry
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
1
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
mulatto1008
Type
Individual
Member Since
March 2010
Elance URL
Verifications
0
Ferdinand Legaspi | Elance

Ferdinand Legaspi