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Martha Villanueva Alshaweesh | Elance
 
176985602337900
Last Sign-in: Aug 31, 2015

Martha Villanueva Alshaweesh

American eCommerce/Finance/Customer Service Pro
   Jordan
  |   Amman, Amman

Verified Freelancer

Martha Villanueva Alshaweesh's identity has been verified.  Learn More

Overview

An American Accounting / Customer Service / e-Commerce leader with an invaluable and unique skill set. A personable team player with exceptional communication skills. Recognized for a strong work ethic, integrity and proven leadership skills.

- Working in the eCommerce sector since 2006
- Highly organized, flexible and able to work in a fast-paced environment; deadline-oriented.
- Experience in the insurance, service, retail, e-Commerce and non-profit industries.
- Excellent problem-solving and analytical skills.
- Advanced software...

Read More »
Aug 10, 2015|Virtual Assistant|$169|Working
Jul 24, 2015|Data Entry|$620|Completed
|
5.0
Jul 8, 2015|Office Management|$477|Working
Jul 30, 2014|Content Management|$7,115|Completed

View All »

Skills (10)

Tested
Content Management
eCommerce
Virtual Assistant
Xero
Accounting
General Financial Accounting Test
My Score
avg
Passed
Procedure Manuals
General Office Skills
Office Skills Test
My Score
avg
Microsoft Outlook
Microsoft Word
Microsoft Word 2007 Test
My Score
avg
Microsoft Excel
Microsoft Excel 2007 Test
My Score
avg

Service Description

Back-end operations: Magento; Opencart;order management; content management; eBay store management; website management; product description writing; operations supervisor and manager

Customer Service: customer service supervisor; Salesforce Desk; Kayako; ticketing systems; call center

Fulfillment: liaison for fulfillment centers in US, UK and Canada; oversee shipment clearance, receiving, and shelving

Marketing: Customer Surveys via Survey Monkey - compilation and analysis; Facebook page administration; affiliates; MailChimp

HR: Recruitment; staff reviews; performance plans; HR process manuals compilation; employee surveys

Finance: Peachtree; Great Plains; Xero including reconcilations; PeopleSoft/Oracle; full-charge bookkeeper; bank reconciliation; account reconciliation; payroll; full cycle accounts payable; accounts receivable; merchant statement reconciliation; budget and cash flow projections; chargeback management

Manuals and forms: User manuals; standard operating procedures; induction manuals; probation review manuals; job descriptions; leave/absence forms; timesheet forms; incoming/outgoing employee checklists

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Employment

TDM Group, London based IT services
Office Manager
2013 - 2015
- Finance: Budgeting/Forecasting of Amman operational expenses; Accounts Payable (Jordan and London); petty cash; payroll - Human Resources: Benefits administration; payroll; holiday and sick leave...
Ryan Specialty Group
Staff Accountant
2011 - 2012
Review and approve insurance market payments, as Team Leader for group of three. Approve wire/ACH batches via online banking portal. Resolve policy billing discrepancies by working with broker...
Accountemps, Chicago
Accountant
2010 - 2010
Bank reconciliations for eight accounts with three major banks. Balance sheet account reconciliations. Journal entry processing. Assisted management team with P & L and financial reports for the...
Shukronline.com
Operations Department Supervisor
2006 - 2010
Supervised customer service and reporting personnel. Performed bookkeeping and HR duties (including payroll, interviewing and benefits administration). Ensured customer's orders were processed and...
Marks Pest Control Company, Chicago
Office Manager/Bookkeeper
1998 - 1999
Full-charge Bookkeeper through General Ledger. Performed monthly closings, administered payroll, and generated 1099s. Supervised customer service/dispatch and bookkeeping personnel. Other duties...
Overview  |  Job History  |  Resume/C.V.

Keywords

content management
virtual assistant
accounting
back-end operations
Xero
Magento
OpenCart
MIVA
Survey Monkey
AbleCommerce
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
mvinez
Type
Individual
Member Since
November 2012
Elance URL
Verifications
0
Groups
Martha Villanueva Alshaweesh | Elance

Martha Villanueva Alshaweesh