Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Ma. Rizza Mae Vitorio | Elance
 
176985602337900
Last Sign-in: Oct 7, 2014

Ma. Rizza Mae Vitorio

Manager
   Philippines
  |   Quezon City, na

Overview

Minimum Hourly Rate $11

I worked as a Senior Team Manager in a call center industry for the several years and identify the different individual team members and team managers' needs for both direction and support in customer service, technical solutions and sales accounts. We target best results in operating together as as an effective team. I encourage full participation, foster positive team spirit, take ultimate responsibility for team decisions, progress and outcome.

By working in the Elance environment, I would like to improve the skills that I currently have...

Read More »

Skills (10)

Tested

Employment

Peperonity via Odesk
Content Manager
2013 - Present
Moderates website contents
Software Developer Pro
Team Manager
2013 - 2013
Conduct virtual training sessions for sales agents. Monitor the agents' daily performance. Coach for improvement. Create leads and reports for the management team.
Touchstone via Odesk
Virtual Assistant/Marketing
2013 - 2013
Part time social media assistant - Creates blogs and updates fan pages on a daily basis - Reports all activities via spreadsheet
Convergys Corporation
Senior Team Leader/Assistant Manager
2011 - 2013
- weekly coaching sessions: to achieve consistent and excellent individual performances - administrative works such as pay approvals and corrections: to keep accurate timesheets of the agents -...
Convergys Corporation
Team Leader/Supervisor
2007 - 2011
The Team Leader develops the team to ensure they consistently delivery the needed performance. Monitors individual team members to identify and schedule required training. Staying close enough to...
Convergys Corporation
Customer Service Representative
2006 - 2007
Provided customer service by answering the customer's inquiries in the best possible way. Writes letters and reports related to customer concerns. Provide customers the information on their...
Parlance Systems Incorporated
Customer Service Representative
2005 - 2006

Education

Centro Escolar University
Bachelor of Science; Commerce Major in Management
-
School of the Holy Spirit
Secondary Studies
-
Overview  |  Job History  |  Resume/C.V.

Keywords

My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
mvitorio
Type
Individual
Member Since
August 2013
Elance URL
Verifications
0
Ma. Rizza Mae Vitorio | Elance

Ma. Rizza Mae Vitorio