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Meredith W. | Elance
 
176985602337900
Last Sign-in: Oct 31, 2015

Meredith W.

Customer Experience Expert
   United States
  |   Portland, OR

Overview

Minimum Hourly Rate $16

See more about me here - https://meredithwrinkle.wordpress.com/resume/

Providing an innovative, fun and efficient customer experience gets me excited. I excel at working within start-up environments to help drive the highest customer satisfaction and best community development possible. I have experience working with broad variety of consumer communities.

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Portfolio

Skills (10)

Tested
Research
Microsoft Word
PowerPoint
Microsoft Office
Microsoft Excel
Strategic Planning
Start-ups
Event Management
Product Management
Team Building

Employment

Shmoop
Data Entry Contractor
2015 - Present
HTML data entry on an as-needed basis
TaskRabbit
Contractor
2013 - Present
Check me out & hire me here: https://www.taskrabbit.com/profile/533114
ShopKeep
Customer Care Advisor
2015 - 2015
ZeroChaos
Remote Client Support with Uber
2014 - 2015
Deliver high-quality tier 2 driver support via Zendesk while triaging issues and escalating when needed. Show empathy to frustrated drivers while solving problems and addressing unsatisfactory...
Humble Bundle
Success Ninja
2014 - 2014
"Our Support Ninjas love to play games and are passionate about solving problems. As the frontline of Humble Bundle's communication with the community, they spend their day talking to customers,...
viagogo
Customer Service Advisor
2013 - 2014
Half of a small support team serving the Australian customer base. Front line for phone and email support. Assist with problem solving for escalated tickets. Liaison between buyers and corporate...
Pearl.com
Customer Support Specialist (Contract Position)
2012 - 2013
Answer inbound Customer Support calls, emails, and chats Provide overflow and escalation support to our Tier 1 Customer Care team Make outbound calls to customers as part of our Voice of Customer...
50 Cubes Media
Community Manager
2011 - 2012
Worked independently as the community management for two Facebook games with over one million active players. Acted as communication liaison between 4 departments and customers base. Managed a...
TechShop, Inc
Education Coordinator
2009 - 2011
Created and implemented a class scheduling procedure to grow the amount of classes scheduled per month. Worked closely with the Education Director to develop a successful events program; from...
TechShop
Front Desk Manager
2008 - 2009
Developed and executed a training procedure for front desk employees. Supervised between 4-8 employees at a time. Acted as accounting support, intimate QuickBooks familiarity. Acted as a liaison...

Education

Marylhurst University
Art Therapy
2015 - Present
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Content Procedural Writing
Start-up Customer Support
Online Community Management
Social Media
Scheduling
Business Operations
Administrative Duties
Data Entry
Technical Support
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
mwrinkle
Type
Individual
Member Since
September 2014
Elance URL
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Meredith W. | Elance

Meredith W.