Hello there! I am currently working as a Reporting analyst for a BPO company. I have extensive knowledge in reports creation, accurate, efficient in organizing raw data sets that transform it into easy-to-use and navigate reports, I have been involve to such work for more than nine consecutive years. If you hire me, rest assure that the work you entrust upon me will be top priority and will be delivered on time.
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• Assist in development of reporting content and packages using Cognos,IEX, Call Management System,Agent workbook,Right Now Technology including key performance indicators,scorecards and program analysis.
• Ability to transform data into organized insightful
• Examines and evaluates purpose and content of business reports to develop new, or improve existing format,use,and control.
• Reviews reports to determine basic characteristics,such as origin and report flow, format, frequency, distribution and purpose or function of
report.Implement streamlined solutions for reporting practices.
• Analyses reports patterns,variance,outliers
• Proficiency in building reports using Excel(2003 and 2007)
• Access, extract, and manipulate data from disparate data sources. Also able to create, update, and revise scorecards, dashboards, and other custom Reports
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